Field Service Technician (12m contract)
- Support RYOBI ride-on mower range across Queensland.
- Deliver field-based technical support and manage repairs.
- Engage with end users to resolve service-related enquiries.
Field Service Technician
So…who are we?
Techtronic Industries (TTI) is a global organisation and world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. Our portfolio includes iconic brands like RYOBI, AEG, Hoover, Vax, Kango and Empire, names you know, trust and probably have in your garage or shed.
At TTI, we're all about innovation, collaboration and creating exceptional experiences for our customers and our people. We're proud of our culture, and we're serious about helping you grow, thrive and make a real impact.
About the Role
We're looking for a Field Service Technician to support our RYOBI ride-on mower range across Queensland. Reporting to the Area Sales Manager, you will deliver field-based technical support, manage repairs from start to finish and provide an exceptional experience for end users.
This is a hands-on, customer-focused role for someone who enjoys diagnosing problems, working autonomously and building practical service solutions. You'll manage cases through Salesforce, coordinate internal and external repairs, maintain accurate records and help build the foundations of a leading field service model.
Day-to-Day
• Carry out field service and manage repairs for RYOBI ride-on mowers and other consumer specialty products
• Triage repair requests across your territory and manage each case through to an acceptable outcome
• Create and maintain repair cases in Salesforce, ensuring records and technical information remain accurate
• Engage directly with end users to resolve general, technical and service-related enquiries
• Coordinate with customer service, sales, brand teams, repair agents and retail partners to deliver a seamless service experience
• Maintain an effective spare-parts inventory to support customer demand and agreed turnaround times
• Monitor repair activity, identify trends and provide weekly or monthly service performance reports
• Build strong relationships with retailer stakeholders and the consumer repair-agent network
• Follow all TTI work health and safety requirements, company procedures and relevant legal standards
• Travel interstate when required
What We're Looking For
You're a practical problem-solver with strong customer service instincts and the confidence to manage field-based work independently. You plan well, communicate clearly and stay focused when balancing multiple priorities.
✔️ Experience managing end-user service enquiries, warranty operations or external service repairers in a comparable commercial environment
✔️ Ability to work remotely with limited supervision and take a structured approach to planning your workload
✔️ Strong time-management skills and the ability to manage conflicting priorities
✔️ Confidence working with third-party stakeholders to coach, influence and drive improvements
✔️ Excellent interpersonal and communication skills, with a focus on achieving positive outcomes for customers and stakeholders
✔️ High computer literacy, ideally including Salesforce or a similar case-management system, SAP or another ERP, and Microsoft Office
✔️ A proactive, calm and solutions-focused approach, including the ability to act under pressure and meet deadlines
✔️ Experience identifying and implementing continuous improvement opportunities
✔️ Strong analytical and reporting skills
Bonus points if you've worked with ride-on mowers, outdoor power equipment, field service operations, repair networks, parts inventory or retailer service teams.
What We Can Offer You
• Fully maintained tool of trade vehicle
• Generous product discounts (yes, you'll want everything!)
• Recognition programs and team celebrations
• Learning, product training and development opportunities
• The opportunity to help build a best-in-class field service experience for an iconic consumer brand
If you're ready to deliver practical solutions, exceptional service and a standout customer experience, STOP… look no further and APPLY NOW!
Apply now
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