Duty Manager
- Lead guest experience and hotel operations
- Coach and develop team members
- Resolve guest issues and ensure smooth shifts
A taste of your day-to-day
No two days are the same — but you’ll usually be:
Leading the way across guest experience, team performance, and hotel operations
Prioritising workloads and keeping shifts running smoothly
Coaching and developing your team to deliver genuine, memorable guest experiences
Having confident, authentic conversations with guests to resolve issues or concerns
Acting as the first point of contact for any critical or emergency situations
Being visible, approachable, and ready to step in wherever needed
What we need from you
At least 2 years’ experience in front desk or guest service leadership
Strong spoken and written English; additional languages are a bonus
Solid communication, problem-solving, and people skills
Able to spend long periods on your feet and assist with occasional lifting
Experience with hotel systems such as Opera (beneficial)
Flexibility to work evenings, weekends, and rotating shifts
What you can expect from us
We set our people up to succeed. You’ll receive a competitive salary, excellent hotel discounts, and access to some of the best training and development programs in the industry.
At IHG, our mission is simple: welcome everyone. We value diverse perspectives and create inclusive teams where colleagues feel respected, supported, and able to bring their whole selves to work.
So if you’re ready to step into a role where you can lead, grow, and make a real impact — we’d love to hear from you.
Pay & Conditions
Pay is in line with the Hospitality Industry (General) Award (HIGA), with all entitlements applied in accordance with Fair Work requirements.
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