Customer Service Administrator (Permanent – parking on site!!)
- Process orders, invoices, delivery updates, estimates and quotes while responding to customer enquiries.
- Coordinate transport, scheduling, stock accuracy and order updates with warehouse and internal teams.
- Provide general administration and sales support, helping maintain accurate records and improve processes.
With nearly 40 years’ experience supplying to infrastructure industries, our client is a trusted provider of specialised products and solutions across mining, civil, agriculture, and aquaculture sectors. Recognised as a one-stop shop, they offer a comprehensive range of industrial piping and valve solutions, consistently setting industry benchmarks for quality, innovation, and reliability.
We are currently seeking a motivated and customer-focused administrator to support their sales and service operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys working collaboratively, and takes pride in delivering excellent service.
Key Responsibilities:
- Process sales and purchase orders, invoices, and delivery updates
- Handle inbound customer enquiries and make outbound service calls as needed
- Coordinate transport and scheduling for outgoing orders
- Monitor overdue orders and update due dates
- Prepare estimates and quotes in line with pricing policies
- Liaise with warehouse and internal teams to manage stock and order accuracy
- Support sales team with quotations and general enquiries
- Provide general administration support across the business and suggest process improvements
What You’ll Bring:
- Experience in administration and/or internal customer service roles
- Strong organisational skills and the ability to multitask
- A customer-focused mindset and excellent interpersonal skills
- Confident communication and solid time management capabilities
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel) – intermediate level required
- High level of accuracy in data entry and administrative work
- Familiarity with ERP systems (ProfitPlus an advantage, however, not essential as training will be provided in systems)
On offer:
- Permanent, full-time position with long-term stability
- Convenient location with onsite parking
- Supportive team environment with approachable leadership
- Opportunities to grow within a highly reputable and expanding business
This is a great opportunity to grow your career in a supportive and professional environment, working with a well-established business that values quality service and team collaboration.
Salary $65,000 (plus superannuation).
Next Steps:
Apply today or contact Sharyn on (07) 3812 2920 for further information (or email sharyn@topoffice.com.au). We look forward to hearing from you!
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