Contact Centre Consultant - Tuggerah
- Manage inbound calls and provide exceptional customer service to patients.
- Accurately manage patient information and process billing.
- Collaborate with team members to improve systems and processes.
Contact Centre Consultant - Tuggerah
- Tuggerah Location | State-Of-The-Art Contact Centre
- Permanent Full Time Position | Defined Career Pathway for Development
- Free Onsite Parking | Monday to Friday
About Us
PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 40 practices across NSW. We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in 2026. Guided by our HEART Values — Humanity, Excellence, Accountability, Respect and Trust — we are committed to providing outstanding care and service at every stage of the patient journey.
It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP.
Key Details
Hours: Full Time - Monday to Friday (37.5 hours per week) worked between 8am to 5:15pm,
Location: PRP Imaging Contact Centre located in Tuggerah
About the Position
Responsible for managing the critical first contact with our patients through inbound calls, you will provide exceptional customer service booking patients for our extensive range of imaging procedures. Day to day you will:
- Guide patients through any pre-appointment preparation requirements
- Accurately manage patient information across multiple systems
- Process billing with precision
- Liaise with referring doctors and the PRP clinical and on-site team
- Help shape and improve our systems, processes, and Contact Centre culture
- Be part of a team that values collaboration, continuous learning, and ongoing improvement.
What We Offer
To support you, we provide
- Extensive initial and ongoing training and support
- Clear opportunities for career growth
- Recognition and rewards for great performance
- A collaborative, positive team culture
- A purpose-built modern light filled space close to public transport and with free onsite parking
- Spacious team breakout area with coffee, tea and snacks
- Hybrid working arrangements are available upon successful completion of the probationary period.
- Paid parental leave
- Wellbeing leave
About You
We are looking for team members who are passionate about wanting to support our patients. Our ideal candidate has:
- Proven customer service experience in a high-volume, fast-paced environment utilising multiple systems
- Outstanding interpersonal skills, with genuine compassion and empathy
- A natural on the phone who thrives in a target-driven environment
- Adaptable, detail-oriented, and highly accurate
- Resilient, professional, and able to maintain strict confidentiality
- A team player who's equally confident working autonomously
- Ambitious, driven, and ready to be challenged
Applying
For a confidential discussion, please contact Ian Jones on ian.jones@prpimaging.com.au or 0404 809939 - please click the "Apply Now" button below to submit your application. For further information on PRP, please visit www.prpimaging.com.au.
You must have full work rights for Australia to be considered for this position.
PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
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Skills
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