Practice Manager
- Oversee the day-to-day running of reception and administrative functions.
- Support and mentor the admin/reception team while managing patient bookings and enquiries.
- Maintain compliance with practice requirements and identify opportunities for improvement.
The Practice Manager is responsible for supporting the smooth, efficient and welcoming day-to-day operation of Surf Coast Women’s Health Group. Working closely with the Directors, the Practice Manager will oversee the administration and front-of-house functions of the practice, support the clinical team, and help maintain the positive culture and high level of service that SWHG is known for.
The role is primarily focused on people, reception, administration, systems and practice operations, ensuring the clinic runs efficiently and patients and staff have a consistently positive experience.
Key areas of responsibility include:
• Overseeing the day-to-day running of reception and administrative functions.
• Supporting, coordinating and mentoring the admin/reception team.
• Managing patient bookings, enquiries, recalls, communication and general patient experience.
• Supporting clinicians with administrative needs and ensuring effective communication across the team.
• Maintaining practice systems, processes, policies and procedures.
• Coordinating staff rostering, leave and general workforce administration.
• Supporting recruitment, onboarding and staff development in conjunction with the Directors.
• Maintaining compliance with practice requirements, accreditation standards and workplace policies.
• Monitoring supplies, equipment, facilities and general presentation of the clinic.
• Identifying opportunities to improve efficiency, patient experience and team operations.
• Working closely with the Directors and providing regular updates on operational matters.
The ideal candidate will be organised, approachable, proactive and people-focused, with strong communication and problem-solving skills and an ability to confidently manage the varied day-to-day demands of a busy allied health practice.
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