Senior Salesforce Application Support Analyst
- Provide Level 2 support for Salesforce applications, resolving complex incidents and identifying trends and root causes.
- Coordinate releases, testing, change and service management activities, including ITIL processes and CAB activities.
- Mentor junior team members and manage critical incidents while communicating effectively with internal and external stakeholders.
Exciting opportunity to work with a Federal Client || Flexibility of working in Hybrid role | Long Term
Role: Salesforce Application Support || Hybrid Opportunity || 12 Months Long Contract
Location: Melbourne, VIC / Geelong, VIC / Canberra, ACT / Surry Hills ,NSW (3 Days/Week In Office)
Key Responsibilities
- Provide Level 2 application support and resolve complex Salesforce incidents.
- Mentor junior team members and manage critical incidents.
- Apply ITIL practices for incident, request, and service management.
- Coordinate releases, UAT/BVT, change management, and CAB activities.
- Analyse data and identify trends/root causes using Excel.
- Manage internal and external stakeholders and communicate technical issues effectively.
Essential Skills
- Salesforce Admin certification: ADM211 or minimum ADM201.
- 7+ years' experience within the Salesforce ecosystem.
- Hands-on team management experience in an enterprise Salesforce environment.
- Strong service delivery and stakeholder management experience.
- Experience with Salesforce Vlocity, Service Cloud, Einstein Analytics and/or Health Cloud.
- Experience using GitLab for Salesforce deployments.
- Strong troubleshooting, ITIL, and Excel reporting skills.
Desirable
- ITIL Foundation certification.
- Jira and Confluence experience.
- Good understanding of Agile/Scrum methodologies.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If you're interested in this role send your updated CV at arjun.singh@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply!
What you need to do now
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