Team Leader Commercial Services East

Department for Environment and Water
Job reference: 856005
Location: 5223 - SEAL BAY
Job status: Long Term Contract
Eligibility: Open to Everyone

About the Role:
The Team Leader, Commercial Services East manages the day-to-day operations of the Seal Bay and Cape Willoughby Commercial sites, encompassing the guiding experience and retail operations. The Team Leader oversees a diverse team responsible for guided interpretative services, retail  operations, and site presentation. The role focuses on driving commercial performance while ensuring conservation, heritage, and cultural values are protected and communicated effectively. With a strong emphasis on leadership, customer service, and site operations, the Team Leader fosters a collaborative, safe, and accountable workplace culture that aligns with DEW’s values and strategic goals.

What can we offer you!

• Working in an organisation that is contributing to significant environmental outcomes in the great state of South Australia!
• Be part of a fun, collaborative and supportive team.
• Free entry into DEW managed Parks in South Australia.
• Salary Sacrifice Benefits.
• Access to our Employee Assistance Program (EAP).
• Access to our Fitness Passport Program.
• Meaningful and rewarding career.

Contract: 
Contract for up to 1 October 2027 

Essential Criteria (including qualifications):

• Demonstrates an in-depth understanding of visitor management in protected area context and of all relevant aspects of nature-based tourism.
• Capability and competency in working effectively with a range of stakeholders is essential.
• Knowledge of key relevant aspects of commercial and conservation services within a public sector context, including policies, processes and initiatives within South Australia.
• Demonstrated experience in the management of a commercial business.
• Proven track record in effectively supervising a team, and the ability to foster a collaborative environment to achieve organisational goals.
• A current class “C” driver’s licence and willingness and ability to safely operate a 4wd is essential.

Special Conditions:

• Will be required to participate in responses to state emergencies or associated duties.
• Kangaroo Island’s National Parks commercial businesses operate seven-days a week with seasonal peaks. The position necessitates flexible working hours that includes working alternative weekends over a fortnightly roster.
• The position is based at Seal Bay and Cape Willoughby with some travel to Kingscote required.
• May be required to undertake intra or interstate travel and work outside of the normal hours of work.
• Will be expected to ensure representation at relevant parks, tourism and industry forums.
• Wearing a company uniform during working hours and/or when representing the department is mandatory.
• This role requires candidates to provide a Nationally Coordinated Criminal History Check which must be renewed every three years before expiry. DEW will cover the cost of renewal.
• You must be an Australian citizen, permanent resident, or provide evidence that you hold a valid working visa that allows you to work in Australia without restrictions.

A successful applicant who is not currently employed by the Department for Environment and Water will be required to have an original photo identification document sighted and provide a valid Nationally Coordinated Criminal History Check (NCCHC) issued within the last 12 months. This information must be supplied by all applicants who are shortlisted for interview.

Remuneration: 
ASO4 $82,212 min - $86,180 max p.a.

Enquiries to:
Alana Binns, Manager Commercial Tourism Operations 
alana.binns2@sa.gov.au
Mobile: 0467 769 585

Application Instructions:
Applications are to be submitted online through I WORK FOR SA.

Applicants are to submit a pre-employment declaration, current CV and letter of application (max. 3 pages) addressing the key role outcomes as outlined in the Role Description.

The Department for Environment and Water is committed to building a diverse and inclusive workplace. We encourage applications from people with diverse backgrounds including all ages and gender identities, Aboriginal and Torres Strait Islander, people with disability, culturally and linguistically diverse and LGBTIQA+.

Applications close: 10/09/2026 11:00 PM

Attachments:
- Pre-Employment-Declaration_240522.pdf
- Role Description ASO4 Team Leader, Commercial Services East.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.