Team Leader - Front Office
- Lead and manage the Front Office team to ensure exceptional service delivery.
- Train and develop Front Desk employees to enhance their skills and effectiveness.
- Maintain knowledge of hotel products, services, and promotions.
Summary
About Park Hyatt Sydney
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
Park Hyatt Sydney is recruiting for a professional Team Leader to join our Front Office team. Join us to redefine luxury.
The main duties and responsibilities for this role will include the following:
- Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
- Ensures that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other important information.
- Assist to develop the skills and effectiveness of all Front Desk employees through the appropriate training, coaching, and/or mentoring.
Qualifications
To be considered for this role the candidate should possess the following:
- Well developed Communication and Customer Relations Skills
- Well developed Computer Skills particularly in the use of MS Office, email, Opera and basic systems interface
- Good trainer, able to facilitate at all levels
- Comprehensive knowledge of business needs, financial reporting and productivity requirements
- Previous hotel reservation experience preferred.
- Permanent residency or unlimited working rights in Australia
Working at Park Hyatt Sydney will include:
- Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
- Access to complimentary and discounted Hyatt accommodation worldwide
- Access to internationally recognised learning and development programs and opportunities
- Access to an employee assistance program and paid family leave benefits
- Being part of a diverse and inclusive team, passionate about their work
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.hyatt.com
If you are looking for a fulfilling career, please apply now.
This is not your typical career opportunity.
This is the Hyatt Touch.
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