Field Service Technician

• Hands-on role servicing and repairing packaging equipment across customer sites and workshop locations
• Join a supportive team with opportunities to develop technical and customer service skills
• Autonomous role with strong customer relationships and career growth opportunities

About the Role

Our client is a growing organisation focused on delivering reliable equipment solutions and exceptional service to its customers. With a strong focus on quality, technical expertise, and long-term customer partnerships, they provide a supportive environment where team members can develop their skills and make a real impact. 

Our client is seeking a hands-on and motivated Field Service Technician to join our growing QLD team. The role focuses on preventative maintenance, servicing and technical support of packaging equipment across customer sites.

This is an opportunity to join a collaborative team that values professionalism, innovation, and outstanding customer support.
 
Key Responsibilities

• Conduct preventative maintenance and servicing at customer sites
• Diagnose faults and complete repairs onsite and in the workshop
• Set up and test new and returned equipment
• Complete detailed service reports within 24 hours
• Identify follow-up work and prepare quotations
• Provide clear and professional customer communication

Success in the Role

• Up to 15 services completed per week
• Timely and accurate service reporting
• Strong customer relationships and satisfaction
• Identification of additional service opportunities

Skills & Experience

• Experience in preventative maintenance or a similar role
• Strong mechanical aptitude
• Excellent customer service and communication skills
• Ability to work autonomously and as part of a team
• High attention to detail

Requirements

• Current driver’s licence
• Physically fit and reliable
• Limited electrical licence preferred but not essential