AO3 Customer Service Officer
- Provide responsive customer and systems support to internal users.
- Manage high volumes of inbound enquiries via phone and email.
- Maintain accurate records and meet service standards.
Brisbane CBD | Contract until 31 December 2026 | Queensland Government
Your new company
Hays has partnered with a large Queensland Government department to appoint an experienced AO3 Customer Service Officer. This team provides essential corporate systems and payroll support across a complex, statewide operating environment.
Your new role
Working within a high-volume service desk and contact centre, you will provide responsive customer and systems support to internal users. Your responsibilities will include:
- Managing enquiries received by phone and email
- Completing user access administration and identity verification
- Assessing, prioritising and escalating customer requests
- Recording incidents and requests
- Liaising with payroll and rostering users to resolve enquiries
- Providing clear updates on incidents and service requests
- Maintaining accurate records and activity reports
- Meeting service standards, performance targets and deadlines
- Supporting continuous improvement and customer satisfaction
What you'll need to succeed
To be successful, you will demonstrate:
- Experience managing high volumes of inbound enquiries
- Customer service, contact centre or help desk experience
- Strong written and verbal communication skills
- The ability to gather information and explain complex matters clearly
- Excellent accuracy, organisation and attention to detail
- The ability to meet deadlines in a fast-paced team environment
- A strong commitment to delivering quality customer service
Experience with payroll, rostering, user access administration or service management systems will be highly regarded.
What you'll get in return
- Contract through to 27 December 2026
- Brisbane CBD location
- Opportunity to support essential government services
- Collaborative, customer-focused team environment
- Valuable experience within a large and complex organisation
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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