Customer Service Representative
- Process sales orders, quote customers and respond to trade and commercial product enquiries.
- Coordinate with warehouse and purchasing teams to support order fulfilment, delivery updates and stock replenishment.
- Provide in-person and phone customer service while maintaining merchandising standards and identifying upselling opportunities.
Job details
- $37.50/hr + penalties
- Monday to Friday | Rotating
- Customer-facing role within a well-established trade and wholesale environment
About the Client
Our client is a leading refrigeration and HVAC distributor, supplying equipment, parts and technical solutions to commercial, industrial and residential customers across Australia.
About the Position
We are seeking a Customer Service Representative professional to join a busy trade-focused branch in Archerfield. Working closely with commercial customers, warehouse teams, and internal stakeholders, you will be responsible for processing sales orders, responding to customer enquiries, and ensuring products are delivered accurately and on time.
Key Responsibilities
- Quote and process customer sales orders accurately and efficiently
- Assist trade and commercial customers with product enquiries
- Liaise with warehouse and purchasing teams on order fulfilment
- Follow up orders and provide delivery updates to customers
- Identify upselling opportunities and promote product offerings
- Support inventory management and stock replenishment activities
- Maintain merchandising and presentation standards
- Ensure safe stock handling and storage practices are followed
- Provide exceptional customer service both in person and over the phone
Skills and Experience Required
- Previous experience in customer service, counter sales, or internal sales
- Experience within wholesale, retail, trade, or industrial environments
- Strong communication and interpersonal skills
- Ability to build relationships with trade and commercial customers
- High attention to detail and accuracy
- Strong computer literacy and Microsoft Office skills
- Ability to multitask in a fast-paced environment
- Forklift Licence (desirable)
- Current Driver's Licence and reliable transport
- Ability to pass a pre-employment Drug & Alcohol test
How to Apply:
Click on the Apply button to submit your application or for more information please contact:
WorkPac Principal Consultant: Georgia Guy on(08) 6462 1147 or Georgia.Guy@workpac.com quoting the below reference number.
Job Reference Number: BSINDJ2026145108
About WorkPac
WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.
Equal Employment Opportunity
At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.
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