Rural Outreach Worker

Position summary

The Rural Outreach Worker provides person-centred, non-clinical support to people experiencing vulnerability, disadvantage, social isolation or difficulty accessing services. The role responds to a person’s need for support and assists them to navigate and access appropriate services and supports in a timely manner.

The Rural Outreach Worker does not provide counselling, therapeutic or clinical interventions. The role is not intended to provide ongoing case management or individual support; rather it provides short-term assistance, service navigation and supported referrals to connect people with relevant ongoing services and supports where required. The Rural Outreach Worker also provides information, practical support and service navigation to carers through MTHCS’ Carer Support Program; this includes individual assistance and facilitation of Carer Support Groups.

Selection criteria

Essential:

• Diploma of Community Service or similar qualification (or willingness to work towards).
• Willingness to undergo education and skill development applicable to the role.
• Mental Health First Aid qualifications (or willingness to obtain).
• Ability to develop rapport with a diverse range of individuals and organisations.
• Demonstrated awareness and understanding of diversity and culture.
• A proven ability to develop relationships with service providers.
• Ability to work independently and as part of a team.
• Current Victorian Driver's Licence.
• Current Police Check.
• Current Working with Children’s Check.

Desirable:

• Previous experience in a similar role.

Key responsibilities

• Work in accordance with the MTHCS Social Model of Care.
• Provide a person-centred, non-clinical approach to support people’s needs.
• Facilitate access to information and referral into services that support wellbeing.
• Deliver programs within the community to support vulnerable people and carers.
• Collaborate with the team and with other services.
• Work within the “Delegations of Authority” and scope of practice consistent with the role.
• Keep accurate records and all data required.
• Maintain privacy and confidentiality.
• Understand and comply with all relevant legislative requirements applicable to the role.
• MTHCS has a responsibility to maintain current policy; it is the responsibility of all staff to ensure compliance with relevant regulatory requirements and MTHCS policies and procedures.
• Support systems that provide safe, high-quality care that increases patient experience and patient-centred care.
• Comply with the MTHCS Code of Conduct.
• Ensure that MTHCS Infection Control guidelines are fully implemented.
• Other duties as directed.

Employment with MTHCS

Child Safe Organisation

Mallee Track Health and Community Service is committed to preventing child abuse, identifying risks early, and removing and reducing these risks.

Occupational Health & Safety and Environmental

All MTHCS employees will:

• Ensure that they take reasonable care to protect their own health and safety, and the health and safety of others.
• Use any equipment provided for health and safety purposes.
• Obey reasonable instructions given by MTHCS in relation to health and safety at work.
• Help MTHCS meet our duty of care, such as by undertaking hazard inspections.
• Comply with all MTHCS OHS policies and procedures.
• Ensure they do not interfere with or misuse anything provided in the interests of health and safety.

Section 21 of the Occupational Health & Safety Act 2004, requires an Employer to provide and maintain, so far as is reasonable and practicable, a safe workplace for all employees and ensure that no employee is placed at risk of injury while performing the duties and responsibilities required by their position.

To comply with this obligation, MTHCS requires all candidates/employees to have the mental and physical capacity to safely perform the inherent requirements of the position they are applying for (or have been appointed to).

If a risk is identified and fitness to safely perform the duties of the position needs to be determined, MTHCS with the agreement of the candidate/employee, will arrange an independent medical assessment to determine capacity to safely perform the inherent requirements of the position to minimise the risk of injury or aggravation of any pre-existing condition the candidate/employee may have.

Compulsory Training

As per the schedule.

Performance Appraisal

Conducted as per appraisal schedule.

How to apply

Your application must clearly state the position title specified on the advertisement and include:

• A statement addressing each Key Selection Criteria clearly demonstrating your ability to meet the objectives of the role. Note: Read the Position Description (PD) carefully so you have a good understanding of what is required and remember to address what knowledge, skills and attributes you have.
• General resume.
• Copies of any formal qualifications. Note: hard copies of your qualifications will need to be produced at interview.

Appointment is subject to satisfactory completion of a Police Record Check and also a Working With Children Check for nominated positions.

To apply please forward current resume with covering letter addressing the key selection criteria to:

People and Culture
PO Box 130, Ouyen VIC 3490

Or alternatively an application can be emailed to ************************

Applications received earlier than the closing date may be assessed, interviewed and offered employment prior to the closing date.

Closing date: Monday, 19 Oct 2026, 5:00 pm