ICT Customer Support Officer
- Provide first-level technical support to staff and clients.
- Install, configure, test, and maintain ICT equipment.
- Monitor performance and condition of ICT equipment.
About Us: SARPA Technologies Pty Ltd is a Sydney-based technology and consulting company located in Carlingford, NSW. We specialise in IT recruitment, software development, software testing, cloud migration, software training, and technology consulting. We partner with organisations across various industries to deliver innovative digital solutions that improve business performance, streamline operations, and support digital transformation.
About The Role: As our business continues to grow, we are seeking a talented and motivated ICT Customer Support Officer to join our dynamic team. The ideal candidate will work closely with staff, clients, and technical teams to provide effective ICT support, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems and services. You will play a key role in responding to support requests, resolving technical problems, maintaining ICT equipment, and delivering timely, customer-focused solutions to support organisational objectives.
Key Responsibilities:
- Provide first-level technical support to staff and clients by diagnosing and resolving hardware, software, network, and system-related issues.
- Respond to ICT support requests through phone, email, service desk platforms, and in-person assistance, ensuring timely and professional customer service.
- Install, configure, test, and maintain computers, printers, mobile devices, software applications, and other ICT equipment.
- Identify and troubleshoot technical faults, investigate underlying causes, and implement appropriate solutions to minimise disruptions to business operations.
- Assist users with accessing and using operating systems, business applications, email systems, network resources, and other ICT services.
- Maintain accurate records of support requests, technical issues, troubleshooting steps, resolutions, and ICT equipment in service management systems.
- Escalate complex technical problems to relevant ICT specialists or external service providers and follow up to ensure issues are resolved effectively.
- Provide guidance and basic training to users on ICT systems, software applications, security practices, and the effective use of workplace technology.
- Assist with network connectivity issues, user account access, system settings, and peripheral device configuration to maintain reliable access to ICT resources.
- Monitor the performance and condition of ICT equipment, perform routine maintenance and software updates, and recommend upgrades or replacements where necessary to improve service reliability.
How to Apply: The ideal candidate will hold a Diploma degree or relevant higher qualifications in related fields with 1 year of experience as an ICT Customer Support Officer or similar roles or at least 3 years of relevant experience may substitute for the formal qualifications.
If you are passionate about delivering technology-driven business solutions and enjoy working with clients to solve complex business challenges, we encourage you to apply. Please submit your resume together with a cover letter outlining your experience and suitability for the role.
Note: Only shortlisted applicants will be contacted.
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