AO3 Business Support
- Deliver efficient and high-quality customer service to stakeholders.
- Coordinate travel bookings and manage correspondence.
- Maintain accurate records and support senior staff.
- AO3 Business Support Officer
- QLD Government
- Pay Rate: $51.12 per hour + superannuation
- Initial contract: 31/08/2026 - 24/12/2026 + highly likely ongoing contract
About the Role
We are seeking an experienced and customer-focused Business Support Officer to join a supportive team, within a large Queensland Government Department.
You will play a key role in ensuring the smooth delivery of business support functions, coordinating travel arrangements, managing correspondence, maintaining records and providing exceptional customer service.
Key Responsibilities:
- Deliver efficient and high-quality customer service to internal and external stakeholders.
- Coordinate travel bookings including flights, accommodation and vehicle hire.
- Manage incoming and outgoing email and phone correspondence.
- Maintain accurate records and update information systems, including Ellipse and Microsoft Office applications.
- Prepare and compile documents, reports, and registers with a high level of accuracy.
- Develop and maintain procedures, manuals, and registers while contributing to continuous improvement initiatives.
- Liaise effectively with industry representatives, suppliers, and stakeholders to support service delivery outcomes.
- Provide administrative support to senior staff as required.
About You
To be successful in this role, you will demonstrate:
- Previous experience in administration, business support, or customer service environments.
- Experience within government, construction, maintenance, insurance repairs or similar environments is highly regarded.
- Strong proficiency across the Microsoft Office Suite, including Excel
- Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
- Strong communication skills with the ability to build effective stakeholder relationships.
- High attention to detail.
- A proactive approach, strong initiative, and willingness to support team objectives.
Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at louise.clark@empiregroup.com.au | Please reference JOBID: 1671187
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number: 1671187
Profession:GovernmentGovernment
Company: empire group
Date posted: 21st Aug, 2026
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