General Manager, Order Management
- Lead Australian and offshore Order Management teams through functional managers, with accountability for capability, capacity and performance.
- Own governance, controls and end-to-end order lifecycle effectiveness, including order accuracy, commercial and revenue integrity, compliance and risk.
- Drive process improvement, standardisation and automation while partnering across business functions and monitoring KPIs and service levels.
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Accelerate your career. Join the organisation that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
About the Role
The GM, Order Management is a senior leadership role responsible for the performance, governance, and operational effectiveness of Ingram Micro Australia's Order Management function.
In this role, you will define the operating model, processes, controls, and performance standards for Order Management. Leading teams across Australia and offshore locations through a structure of functional managers, you'll be accountable for the end-to-end order lifecycle, from the receipt of an accepted order from Presales through to fulfillment. This includes order acceptance, commercial and revenue controls, compliance, operational performance, and continuous process improvement to support business performance and customer outcomes.
What You'll Do
- Lead onshore and offshore Order Management teams through functional managers, setting clear performance expectations and ensuring workforce capability, capacity, and operational effectiveness.
- Establish and own the governance framework for Order Management, including controls for order accuracy, commercial and revenue integrity, compliance, risk management, and operational performance.
- Spearhead process improvement, standardisation, transformation, and automation initiatives (including ERP/digital platform environments such as SAP) to enhance efficiency, scalability, and service delivery.
- Partner closely with Presales, Sales, Vendor Management, Finance, Transportation, DC Operations, Digital Operations, and Customer Experience to resolve complex issues, advise on matters affecting order fulfilment, and optimise the order-to-fulfillment chain.
- Establish and monitor KPIs, service levels, and reporting frameworks to identify operational risks, drive continuous improvement, and support informed decision-making.
What You'll Bring
- Proven senior leadership experience in guiding and driving performance across complex operational, execution, or governance functions.
- Demonstrated success in leading onshore and offshore teams through functional managers, with a strong track record of aligning global stakeholders on performance and standards.
- Strong familiarity with enterprise platforms, system transformations, and digital initiatives (including SAP) to drive process changes and operational visibility.
- Extensive experience building effective cross-functional relationships and establishing clear operational accountabilities across diverse business units (such as Sales, Finance, Vendor Management, and Technology).
- A rigorous focus on commercial governance, compliance, risk management, and leading continuous process improvement, standardisation, and automation roadmaps.
Joining Ingram Micro means becoming part of a global leader in technology solutions. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of technology distribution. Let's shape tomorrow together.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Final offers of employment are subject to the completion of relevant pre‑employment background checks.
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