AO3 Housing Officer
- Deliver a wide range of applicant, tenancy, and property management services.
- Manage tenancy arrangements, allocations, and vacancies while liaising with the community.
- Conduct home visits and resolve tenancy disputes and complaints.
- QLD Government - Career opportunity!
- Initial temporary contract until 31st December with potential extension and opportunity to start a career within Department of Housing
- $51.12 per hour + superannuation
- Monday - Friday (8:30am - 4:30pm)
The Role
Our Queensland Government client is seeking someone looking for a career within the Department of Housing!
Become part of a high-volume team, within a supportive Housing Service Centre environment. In this position, you will deliver a wide range of applicant, tenancy, and property management services, along with advice to customers with complex needs.
Your responsibilities will include:
- Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
- Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers.
- Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints
- Manage the maintenance of properties and conduct property inspections.
- Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds.
- Maintain accurate customer and property records and file notes with a high level of accuracy and work output.
You
The successful candidate will thrive in a fast-paced environment, demonstrate strong empathy & resilience and have experience in a customer-facing role. You will be able to demonstrate the following:
- Previous experience within a high-volume, fast-paced customer service environment such as call centre or face-to-face
- Previous experience in the community services sector is highly desirable
- High levels of confidentiality, empathy and resilience when supporting vulnerable customers
- Strong communication skills with the ability to de-escalate sensitive situations
- Ability to perform under pressure in a fast-paced setting with strong attention to detail
- Intermediate Microsoft Office skills, including Excel
- A National Criminal History check will be conducted prior to starting
- A current driver’s licence is required
Apply
To be considered for this position, please apply directly below, with an updated CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at louise.clark@empiregroup.com.au | Please reference JobID: 1667252
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number: 1667252
Profession:GovernmentGovernment
Company: empire group
Date posted: 13th Aug, 2026
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