Customer Support/Sales Assistant
- Manage order to delivery for sales and purchase orders.
- Assist with customer queries and maintain updated records.
- Prepare order and shipping documents and generate monthly sales reports.
About the company/role:
- Ingredient supplier
- Based in the Western suburbs of Melbourne
- Seeking a self-motivated Sales Assistant to join the team
- Permanent opportunity
- Fulltime hours, normal business hours
- Opportunity to progress into a Sales career pathway
Duties include, but not limited to:
- Manage order to delivery for both sales and purchase orders
- Process sales orders, issue confirmation to customers
- Forecast and generate purchase orders
- Prepare order and shipping documents, circulate as necessary
- Freight management, including request quotations, process bookings and delivery tracking
- Manage customer queries
- Assist with enquiries, phone calls and emails, parcel delivery/pickup and maintain updated customer and supplier details
- Preparation of samples and documentation to customers (national and international)
- Monitor customer orders to meet expected delivery schedules, liaising with the production team for order fulfilment.
- Generate monthly sales reports
- Order and keep organised sample stock and ingredients
- Assist with maintenance of R&D records, Office 365 and company files
Skills/experience:
- Minimum 1-2 years experience in Customer Service, Administration or similar
- Prior experience using Microsoft Office Suite
- Knowledge of GMP and HACCP (highly advantageous)
- Strong written and oral communication skills
- Quick learner, proactive and organised with high attention to detail
Apply!
If you think this could be the role for you then please apply now! Please send us a cover letterAND a detailed resume in WORD format (PDFs can be corrupted / not processed).
Or, if you have any questions, please contact Linda on ************.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
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