Customer Service Representatives

We’re standing on the edge of something big - the countdown is on, and we’re just moments away from hitting GO. When that button gets pressed, everything moves fast, and we need people like you who are ready to jump in from day one, hit the ground running, and make an immediate impact as Customer Experience & Contact Centre professionals.

What's in it for you:

• Opportunities with well-known, reputable organisations across multiple industries.
• Brisbane-based roles with hybrid/WFH flexibility available.
• Temporary and permanent opportunities to suit your career goals.
• Competitive hourly rates/salaries + potential shift loadings.
• Structured onboarding and training programs.
• Supportive teams with strong leadership and career development opportunities.

About the Role:

• Full-time positions with varying roster patterns, including rotating shifts (including weekends where required).
• Handle inbound and/or outbound customer interactions in a professional and empathetic manner.
• Identify customer needs and provide effective, timely solutions.
• Build strong relationships through clear and engaging communication.
• Maintain up-to-date knowledge of products, services, and processes.
• Accurately document customer interactions across internal systems.
• Resolve customer enquiries and complaints with care and efficiency.

About You:

• Experience in a contact centre, customer service, or customer experience role.
• Strong communication skills, with a focus on active listening and empathy.
• Confident problem solver with the ability to navigate complex enquiries.
• Ability to multitask, prioritise, and adapt in a fast-paced environment.
• High attention to detail and accurate data entry skills.
• Comfortable using multiple systems and learning new technologies.
• A team player with a positive, customer-first mindset.
• Driven to meet and exceed individual and team performance targets.

Who are we, and what's next?
We're Talentpath - nice to meet you. We partner with a range of organisations to help them grow by connecting them with great people. By applying to this ad, you’ll be considered for upcoming opportunities that align with your skills and experience.

We encourage you to apply even if you don’t tick every box. Research shows that people from underrepresented backgrounds are less likely to apply unless they meet every requirement - let’s change that. We believe people are more than their CVs and are committed to an inclusive, diverse hiring process. If this opportunity has sparked your interest, we’d love to hear from you.

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