Assistant Store Manager - Treetops Plaza

• Casual role based in our Treetops Plaza location
• Flexible availability required; Weekend work essential

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters.

Every in-store purchase supports our Australian Red Cross teams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.

About the role

Bring your passion for people, retail, and community impact to one of Australia’s most trusted organisations. As our Assistant Store Manager, you’ll play a key role in driving the success of a Red Cross Store while helping create a warm, inclusive space for customers, volunteers, and the local community.

The Assistant Store Manager supports the Store Manager in all aspects of daily operations and confidently steps into leadership when they’re away. You’ll lead from the floor, spending around 90% of your time engaging with customers, coaching volunteers, and ensuring the store looks exceptional. Your focus: drive sales, deliver outstanding customer service, and build a motivated, high performing volunteer team.

What you will bring

• Experience supervising a retail store, ideally fashion or recycled goods
• Strong sales and customer service skills
• Ability to build inclusive, high performing teams
• Awareness of current fashion trends and brands
• Visual merchandising and presentation skills
• Reliability, punctuality, and flexibility to work varied shifts
• A positive, solutions focused attitude and high initiative

Benefits that act for you, while you act for humanity 

Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay. (That’s up to $18,550 accessible pre-tax!)

Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.

Career development: Ongoing learning, training, and professional development opportunities

Further information  

This role is covered by the General Retail Industry Award 2020, Level 4. Pay from $29.45 / hour + casual loading + superannuation, with access to salary packaging.

Cover letters should be addressed to Andrea Humphries and should outline how you meet the requirements above. 

For a confidential discussion, please contact:

Andrea Humphries, ahumphries@redcross.org.au

(Enquiries only. Please submit applications via SEEK or our Careers page)

Applications close: Sunday, 15 November 2026

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Job Ref #13887

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
 
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.