Technical Business Analyst
- Translate business requirements into technical specifications, user stories and acceptance criteria for a digital loyalty and rewards platform.
- Work with product, engineering, stakeholders and external partners on platform development, API integrations, system interfaces and data flows.
- Analyse loyalty customer journeys and support capabilities spanning rewards, points management and financial services.
Technical Business Analyst – Loyalty
Location: Sydney
6 month contract: $800pd
The Opportunity
· We're partnering with an established technology business seeking an experienced Technical Business Analyst to support the development and enhancement of its digital loyalty and rewards platform.
· Working closely with Product, Engineering and key business stakeholders, you'll play a critical role in delivering technology solutions that connect financial services, customer engagement and loyalty programs.
Key Responsibilities
· Gather, analyse and translate business requirements into detailed technical specifications, user stories and acceptance criteria.
· Support the development and enhancement of loyalty, rewards and financial services technology platforms.
· Work closely with engineering teams on API integrations, system interfaces and data flows.
· Analyse customer journeys across loyalty enrolment, points accumulation, redemption and rewards management.
· Collaborate with internal teams and external partners to support platform integrations and new product capabilities.
About You
· Proven experience as a Technical Business Analyst, ideally within a digital product or technology environment.
· Experience across both loyalty/rewards programs and financial services is essential.
· Strong understanding of APIs, system integrations, data mapping and backend processes.
· Experience working on loyalty platforms, rewards ecosystems, points management or redemption solutions.
· Exposure to banking, payments, cards or other financial services products.
· Ability to translate complex business requirements into clear technical specifications for development teams.
· Experience working with Agile delivery methodologies and tools such as Jira and Confluence.
· Strong stakeholder management skills, with the ability to engage technical teams, business stakeholders and external partners.
· SQL experience and an understanding of relational databases would be advantageous.
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