Porter Supervisor - qualia
- Supervise daily porter operations, including guest arrivals, departures, luggage handling and transfers.
- Lead, coach and develop the porter team while coordinating VIP arrivals and personalised chauffeur services.
- Maintain safe vehicle operations and high service standards, working with Front Office and other departments.
PORTER SUPERVISOR – qualia / Hamilton Island
qualia, Hamilton Island's exclusive luxury resort, is seeking an experienced and polished Porter Supervisor to join our Front Office leadership team. Renowned for its understated elegance, intuitive service and breathtaking Whitsunday setting, qualia delivers highly personalised experiences for every guest. In this hands-on leadership role, you'll oversee Porter operations, coordinate seamless guest arrivals and departures, and inspire your team to deliver the exceptional service standards synonymous with qualia.
Why you’ll love working with us
Lead a Porter team at one of Australia's premier luxury resorts
Live island-side with no commute and tropical Whitsunday lifestyle
Enjoy staff perks including gym access and dining discounts
Your Role
As Porter Supervisor at qualia, you'll oversee the daily operations of the Porter team, ensuring guest luggage, chauffeur transfers and arrival and departure services are delivered with precision, professionalism and discretion. Working closely with the Front Office Manager, you'll coordinate daily team activities, support staff development and maintain the exceptional presentation and service standards expected within a luxury resort environment.
You'll lead by example, anticipate guest needs and ensure every interaction reflects qualia's commitment to intuitive, personalised service.
Where you’ll make an impact
Supervise and coordinate daily Porter operations, including guest arrivals, departures and transfers
Ensure guest luggage, messages and personal belongings are handled promptly, securely and professionally
Lead, coach and train Porters to deliver exceptional luxury guest service
Coordinate VIP arrivals, special requests and personalised chauffeur services
Ensure resort vehicles and buggies are operated safely and maintained to impeccable presentation standards
Work closely with Front Office and other departments to deliver seamless guest experiences while maintaining WHS compliance
What we’re looking for
You are a confident and approachable hospitality leader with a genuine passion for luxury guest service. You understand the importance of discretion, attention to detail and anticipating guest needs in a premium resort environment. With strong leadership skills and a hands-on approach, you enjoy developing your team and creating memorable experiences that consistently exceed expectations.
To be successful, you will need:
Current QLD Open/Unrestricted Manual Driver Licence (Essential)
Previous Concierge or Porter experience in a 4 or 5-star hotel or luxury resort (Essential)
Demonstrated experience safely operating and manoeuvring luggage utility vehicles (Essential)
Strong leadership, coaching and team development skills
Exceptional communication, organisational and personalised customer service skills
Previous Front Office or Guest Services supervisory experience (Highly regarded)
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders – make your next career move one to remember!
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Skills
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