Customer Service - Customer Service Assistant

Customer Service Assistant – Residential - EOI

The role: ACH Group has an exciting opportunity to join the team at Milpara in Campbeltown. Currently, the role is 1 day/wk, with the potential for part-time or full-time work within the next 6-12 months. You will be the welcoming first point of contact for customer, staff and visitors and to provide high-quality administrative support services for the residential care home. 

What you'll do:

• Maintain a tidy, warm, friendly and welcoming environment
• Provide first class service in person, on the phone and via email
• Assist with processing payments
• Document, register and record keeping and updates
• Manage the visitors and contractor signing into the register
• Organise incoming and outgoing mail
• Liaise with various staff at the care home
• Other administration support as required

About You!

This role is suited for someone who has had experience in a reception/administration role, with initiative, a positive can-do attitude, with a motivation to make a difference, together with effective communication skills to liaise with multiple internal and external stakeholders, in addition to:

• Computer savvy: ability to use Microsoft Office suite and learn a range of databases
• Ability to multi-task and problem solve
• High degree of accuracy in your work
• Excellent communication and customer service skills to deal with a wide range of customers
• Ability to multi-task
• Collaborative approach to your work and a supportive team player

How to Apply: 

Click 'Apply' now to apply!

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis

What it's like at ACH Group : At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.

We love what we do, aren't afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.

If you share our belief, join our team of 1900 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.