Application Services Support Analyst

Application Support Analyst

Job Title: Application Support Analyst || Contract (6 Months, it can be extendable) || Hybrid
Location: Melton

Roles & Responsibilities:

• Provide hands-on support, configuration, administration and maintenance for corporate business information systems.
• Manage L2/L3 incidents, service requests and problems from logging through investigation, resolution, validation and closure.
• Investigate application, server, database, interface, authentication, networking and data-quality issues using logs, monitoring, SQL and other diagnostic tools.
• Perform root-cause analysis for recurring or significant incidents and develop practical remediation and prevention actions.
• Support Microsoft Azure cloud and infrastructure services, including Azure Virtual Machines, networking, identity, security, monitoring and operational maintenance.
• Support Azure DevOps and CI/CD processes used for controlled deployment, testing and release of application changes.
• Provide operational support for integrations and data flows, including Azure Logic Apps and ETL processes, with attention to failed runs, reconciliation, controlled reprocessing and data quality.
• Work with vendors and internal technical teams to deliver product upgrades, vendor patches, application modifications, server investigations and other defined work packages.
• Plan and execute standard and emergency changes using approved change-control processes, including risk assessment, testing, implementation, rollback and post-change validation.
• Perform proactive maintenance and monitoring to reduce disruption and protect the performance, security, availability and continuity of services.
• Create and maintain configuration records, runbooks, support procedures, knowledge articles, technical notes and operational documentation.
• Provide clear advice, guidance and knowledge transfer to the Service Desk, business users and subject matter experts.
  Qualifications and experience:
• Tertiary qualification in Information Technology or a related discipline, or substantial equivalent technical experience.
• Demonstrated experience in application support, configuration, administration and maintenance within a corporate environment.
• Practical understanding of service management, systems development lifecycle and Agile or Waterfall delivery methods.
• Current technical certifications in Microsoft Azure, ITIL, Microsoft Power Platform or related technologies are desirable but not mandatory where equivalent hands-on experience is demonstrated.

What you need to do now:
If this sounds like you, please click 'Apply Now', or please send your updated CV to aanchal.sharma@hays.com.au
Hays appreciates the importance of workforce diversity and inclusion. We are an equal-opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity.#3020870