Duty Manager
- Assist in overseeing the Hotel and Front Office operation.
- Develop a high performing team to enhance guest service experience.
- Manage day-to-day operations including cash handling and guest feedback.
Putta Bucca, NSW
Our client is well-established in a great location. You will assist in overseeing the Hotel and Front Office operation, and oversight of all departments of the Hotel including Bars, Dining and Function facilities.
You will be looking to develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on
leadership style.
ABOUT THE ROLE:
- Lead and support a service focused team, overseeing all aspects of the day-to-day operation
- Develop the team by implementing effective inductions, on-going training, delegation and feedback
- Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
- Stay on top of systems and procedures, including cash handling, payments and the reservation system
- Effectively manage guest feedback and handle complaints
- Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays
ABOUT YOU:
Experience in a similar role -
Exposure to Hotel leadership/management is essential
Hands on leadership skills that inspire and support the team, particularly during those 'madrush' moments
Team player, great personality and a passion for delivering the best service possible with aboutique vibe
Ability to work under pressure in a fast-paced environment, by taking initiative, prioritising and working collaboratively
This is a full-time position with a salary range of $79,500 - $85,000 per annum +Superannuation based on experience.
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