Duty Manager
- Oversee daily operations of the hotel including food and beverage services.
- Manage and motivate a team to deliver outstanding guest experiences.
- Handle guest inquiries and resolve issues in a timely manner.
The Duty Manager is a pivotal role at The Colley Hotel, a dynamic multi-faceted hospitality venue located in the heart of Glenelg, SA. The Duty Manager is responsible for ensuring the smooth daily operations of the hotel, with a focus on exceptional customer service and efficient management of the team.
What you'll be doing
- Overseeing the daily operations of the hotel, including food and beverage services
- Managing and motivating a team of front-line hospitality staff to deliver outstanding guest experiences
- Handling guest inquiries and resolving any issues in a timely and professional manner
- Monitoring inventory and making necessary orders to ensure adequate supplies
- Liaising with other department heads to coordinate hotel activities and events
- Assisting with the implementation of new policies and procedures to improve efficiency and guest satisfaction
What we're looking for
- Minimum 2 years of experience in a similar Duty Manager or Assistant Manager role within the hospitality industry
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Excellent communication and interpersonal skills, with the ability to interact with guests and staff at all levels
- Proficient in using hotel management software and point-of-sale systems, H&L system
- Thorough understanding of hotel operations, including high-quality customer service, food and beverage
- Demonstrated ability to work under pressure and make quick decisions to resolve issues
- A passion for the hospitality industry and a commitment to delivering exceptional customer service
What we offer
- The Colley Hotel is committed to providing a positive and rewarding work environment for our employees. We offer a competitive salary, opportunities for career advancement, and a range of benefits, including:
- Comprehensive training and development programs
- Discounted hotel dining options
- Flexible work arrangements
- A vibrant, collaborative, and supportive team culture
About us
The Colley Hotel is a leading hospitality destination in Glenelg, South Australia, offering a range of dining, and event facilities. With a strong focus on exceptional customer service and a commitment to sustainable practices, we pride ourselves on creating memorable experiences for our guests. As a growing business, we are always seeking talented and passionate individuals to join our team and contribute to our continued success.
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