Engineering Operations Manager
- Lead and coach Pod Leads, including performance reviews, development plans and difficult conversations.
- Manage resource allocation, utilisation and capacity forecasting across billable consulting or managed services work.
- Oversee operational reporting, onboarding, training and process improvement for a growing technology consultancy.
Our client is a fast-growing specialist identity security consultancy, headquartered in Adelaide and delivering work for critical infrastructure, energy, mining, universities and government. As the engineering team grows, they want a dedicated people and operations leader so their Pod Leads can focus on technical delivery and clients.
What you'll be doing:
- Leading and coaching the Pod Leads, including weekly 1:1s, performance reviews and development plans
- Owning resource allocation, utilisation and a rolling capacity forecast with the PMO
- Keeping timesheets and leave accurate, with good coverage for critical projects
- Building an operations KPI dashboard and reporting trends and risks to leadership
- Running onboarding, probation and training, including vendor certifications and career pathways
- Simplifying and automating operational processes
Must have:
- 8+ years in IT, cyber or technology professional services
- 3+ years of people leadership, including managing team leaders
- Resource, capacity and utilisation management in a billable consulting or managed services business
- Experience running performance reviews and improvement plans
- Strong with data: dashboards and forecasts in Excel or Power BI
- Comfortable holding difficult conversations
Interview process:
Face-to-face interview at the Adelaide office.
If you have the right skill set, please get in contact with Eva or send me your resume to eva.lewis@halcyonknights.com.au
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