EOI | APS Case, Grants, Compliance & Service Delivery Officers

Melbourne CBD | Various Temporary Assignments through to June 2027 | APS3-APS5 Opportunities

Your new company
Hays is seeking expressions of interest from experienced APS professionals for upcoming Federal Government opportunities across Melbourne.
We are particularly interested in candidates with experience in case management, grants administration, compliance admin, program support, processing and service delivery.

Australian citizenship is essential for these opportunities. Candidates who currently hold a Baseline security clearance or above are strongly encouraged to apply and will be considered for relevant assignments. APS-experienced candidates who do not currently hold a clearance but are willing and eligible to obtain and maintain one are also encouraged to register their interest.

Your new role
Upcoming opportunities may include:

• APS Case Officers
• Grants Officers / Grants Administrators
• Compliance Officers / Administrators
• Service Delivery Officers
• Program and Project Support Officers
• Assessment and Processing Officers
• Customer Service and Case Management Officers

Depending on the assignment, responsibilities may include:

• Managing cases, applications, claims or grants
• Assessing information and supporting documentation
• Applying legislation, policy, guidelines and procedures
• Maintaining accurate records and updating government systems
• Managing enquiries, complaints and escalations
• Identifying compliance issues and escalating complex matters
• Communicating with internal and external stakeholders
• Managing competing workloads and processing deadlines
• Supporting reporting and general program administration
• Contributing to process and service delivery improvements

What you'll need to succeed
We are looking for candidates who have:

• Previous APS or Federal Government experience
• Strong case management, administration or service delivery capability
• Excellent attention to detail and data accuracy
• Experience working within policies, legislation, procedures or regulatory frameworks
• Strong written and verbal communication skills
• Confidence managing competing priorities and deadlines
• Sound judgement and problem-solving ability
• Strong stakeholder and customer service skills

Experience in grants management, compliance admin, complex case management, application processing, complaints or program administration will be highly regarded.
Candidates with a current Baseline security clearance or above are strongly encouraged to register their interest and will be prioritised for relevant opportunities requiring an active clearance.

What you'll get in return
By registering your interest, you will be considered for upcoming Federal Government temporary and contract opportunities that align with your APS experience, skills and clearance level.

This is a great opportunity for experienced APS professionals looking for their next assignment in case management, grants, compliance, program administration or service delivery.

What you need to do now
If you're interested in upcoming APS opportunities, click 'apply now' and submit an up-to-date copy of your CV outlining your relevant Federal Government experience.

Please ensure your CV clearly identifies your APS experience, relevant case management, grants, compliance or service delivery experience, and current security clearance level, where applicable.
For further information or any questions regarding upcoming opportunities, please contact Lauren Horne at Lauren.Horne@hays.com.au.