Field Service Technician (Canberra, ACT)
- Provide service and technical support to clients in Canberra and surrounding areas.
- Perform maintenance and installation of gaming equipment in clubs and pubs.
- Assist sales force with product promotion and customer training.
IGT is the world leader in the design, development and manufacture of gaming and lottery products and systems. IGT Australia is a dominant force in Australia and New Zealand, providing a leading range of gaming and lottery products, systems, and services.
We are seeking a Service Technician to join our Service team in the Canberra area, to provide service and technical support to clients in and around the region. We are open to all levels of experience and ideally the candidate will have the ability to travel distances as required to service customers throughout the region.
Responsibilities:
- Service and maintenance of all gaming equipment located within clubs and pubs
- Preventative maintenance and installation of gaming machines and other related equipment
- Assisting sales force in product promotion and performance
- Attendant training and customer liaison
Requirements:
- A gaming technician's license for all jurisdictions covered in service region
- Field, electrical or electronics service or maintenance experience
- Current Drivers License
- Gaming industry experience
- Strong communication skills
- Self-motivated with ability to work unsupervised
- Ability to undertake physical demands required of the role
- Possess excellent customer service and relationship building skills
- Available to work on call and weekends
- Comfortable working in a club environment
- Assist with Product Submittal Support, certifications, transfer requests, and monitor new product developments
- Resolve parts allocation, production order and configuration issues, and address customer concerns
The successful candidate will possess the following skills and attributes:
- Good interpersonal and communications kills; collaborative team player
- Good organisation, analytical and problem-solving skills
- Good self-management and ability to prioritize tasks to meet deadlines
- Take initiative and have a positive can-do attitude
If you feel you possess the necessary attributes for this permanent full-time opportunity please send cover letter and resume to stephanie.robathan@igt.com
Applications Close: 15th July 2025
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