Gaming Supervisor
- Lead and supervise team members across gaming, TAB, sports bar and lounge areas during shift.
- Ensure compliance standards are met and deliver exceptional customer service.
- Manage and resolve customer complaints promptly and professionally.
We have an exciting opportunity for a Gaming Supervisor to join the team at The Grand Hotel in Frankston on a Casual basis.
This is a hands-on leadership role where you’ll take ownership of the gaming floor, TAB, and bar operations during your shift. You’ll support and guide the team to deliver seamless service, ensure compliance standards are met, and create a safe, welcoming and enjoyable environment for every guest who walks through the door.
The Grand Hotel is located in Frankston, the gateway to the Mornington Peninsula.
Featuring a family friendly bistro, great service and a relaxed atmosphere, making it the perfect dining experience for all to enjoy
About Us
Pegasus Leisure Group (PLG) is the hospitality arm of the Melbourne Racing Club, managing a growing network of 16 pubs, clubs and hospitality venues across Victoria. Our venues include bistros, sports bars, function spaces and gaming areas, each focused on delivering great hospitality experiences within their local communities.
What You’ll Be Doing
- Lead and supervise team members across gaming, TAB, sports bar and lounge areas during shift
- Deliver and role-model exceptional customer service across all front-of-house areas
- Oversee daily venue operations including opening and closing procedures for gaming and bar areas
- Ensure all gaming, wagering, cash handling and venue compliance requirements are met at all times
- Manage and resolve customer complaints promptly and professionally, escalating where required
- Coordinate staff allocation, breaks and shift tasking to ensure smooth service delivery
- Provide on-shift coaching, training and support to team members to maintain service standards
** Please Note**
Candidate must be available for nights (graveyards) and weekend
What We’re Looking For
- Previous supervisory experience in gaming or hospitality environments
- Strong leadership skills with the ability to motivate and guide a team
- Excellent communication and interpersonal skills
- Ability to remain calm, professional and decisive under pressure
- Solid understanding of gaming operations and compliance requirements
Essential Requirements
- Responsible Service of Alcohol (RSA) Certificate
- Responsible Service of Gambling (RSG) Certificates
- Current Gaming Licence
- TAB Compliance Certificate
- Food Safely and Food Allergen certification, or willingness to obtain
A Role That Keeps You Moving
This is a fast-paced, hands-on hospitality leadership role. It may involve standing for long periods, moving stock, lifting boxes or kegs, and navigating stairs throughout the venue.
Why Join PLG?
- Competitive hourly rates
- Flexible shifts that work around your life - whether you’re studying, balancing other work, or need time for personal commitments
- On-the-job training and opportunities to build your skills
- A supportive team environment that values connection and wellbeing
- Free onsite parking
To learn more about us, visit: https://pegasusleisure.com.au/ or
https://www.grandhotelfrankston.com.au/
Pegasus Leisure Group values differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation and encourages all suitable applicants to apply for this role.â¯
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