Grants Officer - Community Recovery - Expression of Interest
- Process and assess community recovery grant applications, approvals and supporting documentation in line with program guidelines.
- Assist Queensland residents with recovery enquiries, guide them through support programs and escalate complex matters with empathy.
- Maintain accurate records and quality standards while working flexibly on a rotating roster, including weekends, during recovery activations.
Expression of Interest | Community Recovery Opportunities Help Queensland Communities Rebuild When They Need It Most
Every year, Queensland faces severe weather events that leave families, individuals and communities dealing with the unexpected. Behind every recovery effort is a dedicated team of people helping residents access the support they need to get back on their feet.
As the 2027 storm and recovery season approaches, we are building a talent pool of experienced Grants Administrators and Customer Service Officers who are ready to step forward when Queenslanders need support most.
This is more than administration or customer service. It's an opportunity to be part of a coordinated recovery response that directly impacts communities during some of their most challenging moments.
Make a Genuine Difference When disaster strikes, Community Recovery teams are among the first points of contact for residents seeking assistance. Whether you're helping a family navigate a grant application, answering urgent enquiries, or ensuring support reaches those who need it most, your work will have a meaningful and visible impact.
You'll join a team of professionals committed to delivering support with empathy, care and efficiency, helping communities recover and rebuild.
About the Opportunities Community Recovery activations typically occur during Queensland's peak recovery period from January to March, with opportunities available across:
Grants Administration
- Assess and process grant applications
- Support payment approvals and administration
- Maintain accurate records and documentation
- Ensure applications meet program requirements
Customer Service & Contact Centre Support
- Assist community members seeking financial assistance and support
- Guide applicants through recovery programs and processes
- Respond to enquiries with empathy and professionalism
- Escalate complex matters where required
Assessment & Application Processing
- Review supporting documentation
- Apply program guidelines and policies
- Liaise with stakeholders and community members
- Ensure compliance and quality standards are maintained
We're Looking For People Who Bring
- Previous experience in Community Recovery, Disaster Recovery, Emergency Response or Government Grant Programs
- Experience processing and assessing grant applications
- Strong knowledge of grants systems such as SmartyGrants or similar platforms
- Confidence using Excel and other administrative systems
- Exceptional communication skills and a genuine commitment to helping others
- The ability to remain calm, organised and adaptable in a fast-moving environment
- Flexibility to work a rotating roster, including weekends, during periods of activation
Why People Return Season After Season
✅ Meaningful work that directly supports Queensland communities
✅ The opportunity to contribute during critical recovery efforts
✅ Comprehensive onboarding and training before deployment
✅ Consistent pay and reliable engagement throughout activation periods
✅ Priority consideration for future Community Recovery activations
✅ A supportive team that understands the importance of the work you do
Register Early and Be Ready Community Recovery activations can occur with limited notice following severe weather events. By registering your interest now, you'll place yourself at the front of the queue for upcoming opportunities and be ready to step into a role that genuinely matters.
If you're someone who thrives on helping others, enjoys being part of a purpose-driven team, and wants your work to make a tangible difference in people's lives, we'd love to hear from you.
Ready to Support Queensland's Recovery? Register your interest today and join a network of professionals helping Queensland communities recover, rebuild and move forward.
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disabilities, and other under-represented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number: 1485465
Profession:GovernmentGovernment
Company: empire group
Date posted: 3rd Nov, 2026
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