Hotel Services Director
- Lead the strategy and performance of catering, cleaning, and laundry services across Victoria and Tasmania.
- Manage budgets and operational reporting to ensure financial sustainability.
- Champion continuous improvement initiatives to enhance customer experience and service quality.
About Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,000 staff and 600 volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
Why choose Uniting AgeWell?
- Easy to access with public transport and free on/off site parking
- Above award hourly rates
- Salary packaging benefit up to $15,900 + $2,650 annually
- Annual Leave loading
- Career pathways, education and training opportunities
- Comprehensive Employee Assistance Program available 24/7 for our staff
- Enhanced Parental Leave options
- Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
- Not for profit, values-based organisation
About the role:
At Uniting AgeWell, we know that exceptional hotel services are central to quality aged care. As Hotel Services Director, you will lead the strategy, performance and continuous improvement of our catering, cleaning, laundry services across Victoria and Tasmania. Reporting to the General Manager Tasmania, you will influence customer experience, operational performance, compliance outcomes and financial sustainability. This is a senior leadership role with broad scope, responsible for building capability, driving consistency and ensuring hotel services support the wellbeing of residents and clients every day.
In this role, you will:
- Lead the organisation-wide hotel services strategy, aligning service delivery with quality, customer and financial objectives
- Drive consistent, high-performing catering, cleaning, laundry and support services across residential aged care operations
- Manage budgets, labour performance, procurement activities and operational reporting to deliver sustainable outcomes
- Lead and develop regional leaders and operational teams, building capability, accountability and service excellence
- Champion continuous improvement initiatives that enhance customer experience, operational efficiency and service quality
- Ensure compliance with aged care standards, food safety requirements, risk frameworks and workplace safety obligations
- Partner with operational leaders, suppliers and stakeholders to deliver innovative, resident-focused hotel services
About you:
You are passionate about what you do and want to make a difference in the lives of our residents/clients, enhancing their self-esteem and empowering them to make choices.
This is the place for you if you have:
- Senior leadership experience across hospitality, hotel services or aged care operations
- Track record leading multi-site teams and delivering consistent service outcomes
- Strong financial management experience, including budgets, labour and performance reporting
- Expertise in driving compliance, quality and risk management framework
- Experience managing service contracts, suppliers and operational partnership
- Proven ability to lead change and embed continuous improvement initiative
- Success developing leaders and building high-performing team
- Strong stakeholder engagement skills with the ability to influence at all levels of an organisationAre committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
Essentials for working in Aged Care:
- A current Working With Children & Vulnerable People card
- Current and ongoing flu vaccinations
- Australian working rights
- Ability to pass a national police clearance
Make a positive difference in your community – apply now!
Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.
You can access the position description here: Director Hotel Services - PD October 26.pdf
For more information please contact the Recruitment Team at Recruitment@unitingagewell.org
We look forward to hearing from you!
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