Housing Officer
- Manage tenancy sign-ups, inspections, rent reviews, arrears, allocations and tenancy exits for community housing customers.
- Coordinate property maintenance, keep accurate records, manage complaints and meet legislative requirements, including representing CHL at tribunals or court when required.
- Support customers to sustain their tenancies through respectful service, practical problem-solving and collaboration with government departments and support agencies.
Housing Officer
- Work in a values-driven team committed to creating a world without housing
- Varied and Rewarding Work - no two days are the same.
- Career opportunity to grow your career at CHL
What you’ll be doing
A home is more than a roof overhead — it’s a foundation for a stronger future. As a Housing Officer with Community Housing Limited (CHL), you’ll help customers sustain their tenancies while delivering high-quality tenancy and property management services.
From welcoming customers into their homes to working through tenancy challenges, you’ll combine practical problem-solving with a respectful, people-first approach. Your day-to-day work will include:
Managing tenancy sign-ups, property condition reports, inspections, lease and rent reviews, and tenancy exits.
Managing rent collection and arrears recovery, providing clear information to help customers sustain their tenancies.
Coordinating maintenance with our Asset Management team for occupied and vacant properties.
Supporting fair and transparent property allocations and building relationships with customers, government departments and support agencies.
Keeping accurate tenancy and property records, managing reporting and complaints, and meeting legislative and organisational requirements.
Representing CHL at tribunal or court proceedings as required.
What we’re looking for
You’re an organised, approachable tenancy professional who can balance customer needs with clear processes and sound judgement. You’ll bring:
At least two years’ experience in a similar role.
Demonstrated knowledge and understanding of the Residential Tenancies Act.
An understanding of the needs of people experiencing housing crisis, including people with disability or additional support needs.
A commitment to every person’s right to good-quality housing, with a respectful and inclusive approach to customer service.
Strong organisation, accurate record-keeping and confidence using technology, alongside collaborative communication and problem-solving skills.
A current driver’s licence and satisfactory Police, NDIS and Working with Children checks.
Above all, we’re looking for people who bring our values to life every day:
People first:Every person matters.
Built on integrity: Do the right thing.
Relentless in delivery: Make an impact.
Brave enough to lead: Challenge, innovate, improve.
If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in.
What’s in it for you
At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:
- A purpose-driven role with meaningful national footprint that makes a real impact.
- A collaborative, supportive and inclusive workplace.
- Flexible work arrangements and opportunities for professional development
- One day off a year as ‘You Day’ to celebrate you
- Great salary + Super + Salary Packaging (increase your take home pay!) and much more.
Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.
About CHL
At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we’ve spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We’re a purpose-driven organisation, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.
Our Recruitment Process
Please note the advertising closing date is indicative only, and CHL may close the advertisement early. We encourage you to apply as soon as possible. We aim to make our recruitment process clear, engaging, and respectful, keeping you informed along the way.As an Equal Opportunity Employer, CHL works closely with people from diverse backgrounds. CHL acknowledges the Traditional Aboriginal Owners of Country throughout Australia and pays respect to their culture and Elders past and present.Appointments are subject to satisfactory pre-employment checks, including a Police Check and any other role-specific checks.
Click here for the Position Description
To learn more about this role, please contact our recruitment team at talent@chl.org.au. You can also learn more about us at Home | Community Housing Limited.
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