ICT Business Analyst
- Gather and analyse requirements, operational data and business processes to identify improvements to serviced apartment systems and workflows.
- Plan and support ICT projects, system enhancements, testing and rollouts in collaboration with developers, providers and operational staff.
- Train staff and advise management on technology adoption and improvements to operational efficiency and guest experience.
Job Title: ICT Business Analyst
Location: North Sydney, NSW 2060
Employment Type: Full-time, 38 hours per week
Salary: $80,000–$100,000 annually, plus superannuation
About the Business:
Daphcon Pty Ltd, trading as Stay Gia, operates premium serviced apartments in Sydney CBD. We provide fully furnished accommodation designed for leisure and business travellers, offering two apartment types: Deluxe Studio and Executive One Bedroom. Our apartments feature fully equipped kitchens or kitchenettes, high-speed Wi-Fi, dedicated workspaces and hotel-quality linen, complemented by shared rooftop swimming pool and gym facilities. We aim to provide comfortable and convenient accommodation for guests seeking both short-term and extended stays, supported by modern amenities and efficient guest services.
About the Role:
Our reservation processes, guest communications, accommodation services and internal administration rely on effective coordination and appropriate technology systems. We are therefore seeking an experienced full-time ICT Business Analyst to help us ensure that our business systems remain aligned with our operational needs and service standards. The successful candidate will play an important role in assessing our business processes, identifying opportunities for improvement and ensuring that our technology infrastructure supports the effective management of our accommodation services and the continued growth of our business.
Duties and Responsibilities:
- Engage with management and operational staff to gather, analyse and document business, functional and technical requirements for ICT systems supporting serviced apartment operations.
- Analyse booking patterns, occupancy rates, guest preferences, reservation data and service usage to identify trends and recommend improvements to booking and property management systems.
- Identify process inefficiencies within guest management, service delivery and property operations, recommending technology improvements to streamline workflows.
- Apply project management methodologies, principles and techniques to create project plans, estimate costs and manage ICT-related projects from initiation to completion.
- Map end-to-end business processes for reservations, guest management, apartment servicing and digital workflows to identify gaps, inefficiencies and opportunities for automation.
- Assess existing business processes and software systems against Stay Gia’s operational requirements, identifying opportunities to improve the coordination of our accommodation services.
- Evaluate risks associated with implementing new ICT features, software integrations and system upgrades, recommending mitigation strategies to minimise operational disruptions.
- Develop clear functional and technical specifications, user stories and workflow diagrams to support system development and enhancements.
- Work with software developers and ICT service providers to translate business needs into practical system solutions for online bookings, guest communications and internal property operations.
- Design and implement test plans and acceptance criteria to ensure new digital features operate effectively and meet quality standards before rollout.
- Support software rollouts, working with management and operational personnel to ensure new systems and processes are integrated effectively into daily serviced apartment operations.
- Provide training sessions, instructional materials and system guidelines for staff to ensure the effective adoption of new systems or processes.
- Act as a central contact point for ICT-related inquiries, offering guidance to team members and assisting decision-makers with system-related insights.
- Consult with management to evaluate the effectiveness of existing ICT systems, communicate findings and recommend technology improvements that support operational efficiency, enhance guest experience and accommodate the business’s growth.
Qualifications and Experience:
- Bachelor’s degree or higher in information technology, computer science or a related field
- Minimum of 3 years’ experience as an ICT Business Analyst
- Strong analytical, problem-solving and requirements-gathering skills
- Experience with property management systems, reservation management platforms, online booking systems or CRM software
- Ability to prepare functional specifications, technical documentation, user stories and workflow diagrams
- Experience in software testing and system implementation
- Excellent communication and stakeholder management skills, with the ability to translate business requirements into practical technical solutions
- Experience liaising with software developers, ICT service providers and business stakeholders
If you are interested in joining our team and have the qualifications and experience required for this position, we encourage you to submit your application. We look forward to hearing from you.
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