ICT Service Delivery Engineer

Handle incidents and support requests logged by employees, ensuring timely, professional resolution and clear communication throughout Set up and deploy new computers and mobility devices for staff, including initial configuration and user handover Administer user accounts and access to Thiess Group systems Maintain accurate records of incidents and tasks to support SLA compliance and knowledge sharing Diagnose and resolve day-to-day hardware, software, and network issues Produce and maintain process and support documentation Build strong working relationships with business stakeholders and end users

ABOUT US

PYBAR – a Thiess Company, is a mining services provider with core competencies in underground hard rock mining. With origins dating back to 1993, our success is based on safe, rapid underground development and consistent, reliable production. We deliver a range of projects, from large established mining operations to greenfield developments across Australia. The services we provide range from mine development, production, cable bolting and drilling, raise boring, shotcreting and fleet.

THE OPPORTUNITY

Are you a technology professional who enjoys solving problems and delivering exceptional customer support? PYBAR Mining Services is seeking an experienced ICT Service Engineer to join our growing ICT team based in Orange, NSW. In this role, you will provide support across our corporate offices and mining operations, ensuring the reliable delivery of ICT services that keep our people connected, productive, and secure.

This is an exciting opportunity to join a growing business where the role has the potential to evolve and expand in line with PYBAR’s continued growth. As the organisation develops, there will be scope to broaden your responsibilities, contribute to key ICT initiatives, and play an integral role in shaping and enhancing our technology environment.

Key Responsibilities

• Handle incidents and support requests logged by employees, ensuring timely, professional resolution and clear communication throughout
• Set up and deploy new computers and mobility devices for staff, including initial configuration and user handover
• Administer user accounts and access to Thiess Group systems
• Maintain accurate records of incidents and tasks to support SLA compliance and knowledge sharing
• Diagnose and resolve day-to-day hardware, software, and network issues
• Produce and maintain process and support documentation
• Build strong working relationships with business stakeholders and end users

About You

You are an experienced ICT professional with a strong customer service focus and a passion for delivering reliable technology solutions. Tertiary qualifications in Information Technology are desirable but not essential, with proven experience in a similar role equally valued.

You have experience supporting complex enterprise IT environments across remote and onsite locations and possess a sound working knowledge of Active Directory, Group Policy, Microsoft 365, Azure, and Intune. Strong troubleshooting, communication, and time management skills enable you to effectively prioritise tasks and deliver high-quality support.

A proactive and adaptable team player, you can work independently while collaborating effectively with stakeholders across the business. You take ownership of your work and are committed to providing dependable ICT support that helps keep PYBAR's operations connected and productive.

Why PYBAR?

At PYBAR, we are committed to delivering the best people and the best performance across our projects. You’ll be joining a supportive, results-driven team with opportunities for personal and professional growth. With flexibility for work-from-home days. This is a fantastic opportunity to take your career to the next level in a rewarding and dynamic industry.

INCLUSION & DIVERSITY

Inclusion and diversity is important to us, which is why ‘Respect’ is one of our core values. We welcome and strive for a diverse workforce and to help us achieve this, we would love to receive applications from females, Indigenous Australians, LGBTQI+ community members and anyone else who would love to join our team.

HOW TO APPLY

PYBAR follows a strict pre-employment process for all successful applicants, which will include reference checks, a national police clearance check and Pre-employment medical. This is essential for employment with PYBAR, and the recruitment team will guide you through this process after a successful interview.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please reach out to Jessica Roach on 0427 703 019.