ICT Support Technician

Linde Material Handling is a major participant in the Material Handling industry in Australia since 1971 and now a part of the global KION Group. We’re built on a strong foundation by delivering expert service and product solutions to our customers. We believe that our success is the result of the skills and commitment from our team members.

We are currently searching for a motivated ICT Support Technician with outstanding technical adaptability to join our driven team based out of our Head Office in Huntingwood. As an ICT Support Technician, you will be responsible for providing value to the business end user ICT experience by efficient handling of hardware and software requests. You will enjoy working as part of a support and technically sound team, drawing on your technical proficiency to efficiently troubleshoot IT requests.

We offer:

• Your wellbeing is important to us. Access our Wellness at Linde resource and leverage our Employee Assistance Program.
• Shape your professional development with over 18,000 learning resources on us - free for you to access!
• Anniversary bonuses to celebrate your milestones with us.
• Fast track into your dream car through our novated lease partner.
• A birthday gift to celebrate you each year.
• All eligible employees have the potential to earn money for referrals - refer a successful candidate after you join and receive $$$!
• Linde Material Handling is proudly supporting Healthy Heads in Trucks and Sheds not-for-profit foundation- access all available resources from HHTS.

Tasks and Qualifications:

• Provide high-quality customer service paired with technical proficiency to ensure a positive end user experience.
• Act as the initial point of contact for IT issues raised by staff throughout the company, resolving requests within dedicated deadlines and ensuring service desk issues are logged, updated and resolved as a priority.
• Complete timely and accurate administration and deployment of hardware to end users ensuring documented procedures are adhered to and the IT Asset Register maintained.
• Create and maintain relevant IT support processes and procedures to ensure correct information is available to end users at all times.
• Actively engage in specific project work from time to time for hardware and software upgrades or refreshes.
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Requirements for success:

• 2-5 years of experience in Helpdesk or IT Support.
• Excellent customer service, communication, and interpersonal skills to support your delivery of IT support.
• Sound knowledge and experience with current MS Office applications including Office 365, Teams, Outlook, OneNote, Sharepoint, Copilot.
• Sound knowledge and experience supporting Windows 11 Operating Systems.
• Relevant Microsoft accreditation in IT Support desirable.
• Proactive approach to learning, with demonstrated experience working independently and with high levels of attention to detail.

If this role sounds like your next big opportunity, please send through a copy of your current resume and cover letter.

Please note, a pre-employment medical and reference checks are a part of our recruitment process.

We do not accept unsolicited resumes from agencies.

LMHAU is proud to be an equal opportunity employer. We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate.