Information Technology Officer - Service Desk
- Provide Level 1 and Level 2 IT service desk support to Council staff, troubleshooting hardware, software and system issues.
- Support Microsoft 365, end-user devices, networking and telecommunications, while maintaining technology assets and records.
- Work with staff, stakeholders and vendors to resolve issues and improve reliable IT services across the organisation.
Information Technology Officer - Service Desk
Permanent Full-Time | Colac, Victoria
Help Keep Our Community Connected
Are you passionate about technology and enjoy helping people solve problems? Colac Otway Shire Council is seeking a customer-focused Information Technology Officer - Service Desk to join our Information Services team.
In this diverse and hands-on role, you'll be the first point of contact for IT support across the organisation, providing Level 1 and Level 2 technical assistance to staff while helping maintain the systems and technology that support essential Council services. You'll work with a broad range of technologies, collaborate with internal stakeholders and external vendors, and contribute to delivering reliable and efficient IT services across the organisation.
What You'll Be Doing:
- Providing responsive Level 1 and 2 IT service desk support.
- Assisting users with hardware, software and system issues.
- Supporting Microsoft 365, desktop, laptop, tablet and mobile technologies.
- Assisting with software installations, updates and testing.
- Maintaining hardware and software assets and records.
- Supporting networking, telecommunications and associated technologies.
- Working with vendors to resolve escalated technical issues.
- Assisting staff to build confidence and capability in using technology.
About You:
You'll be a proactive and customer-focused IT professional who enjoys troubleshooting problems and delivering excellent service. You will bring:
- Experience providing IT service desk or technical support.
- Knowledge of Microsoft 365 and desktop operating systems.
- Understanding of networking, communications and application support.
- Strong problem-solving and communication skills.
- A collaborative approach and willingness to learn.
- Relevant IT qualifications or demonstrated experience in a similar role.
- ITIL Foundation certification (or similar understanding of IT service management principles) will be highly regarded.
- A current driver's licence.
Why Join Us?
At Colac Otway Shire Council, we are committed to creating a supportive, inclusive and positive workplace where our people can thrive. You'll enjoy:
- Meaningful work that supports local communities.
- A collaborative and friendly team environment.
- Ongoing learning and development opportunities.
- Exposure to a broad and varied technology environment.
- The opportunity to contribute to continuous improvement and innovation.
Salary information: $71,667.44 to $75,515.44 per annum plus superannuation
Applications Close Monday 23 November 2026 at 11.59pm
For further information and to apply
Applicants are encouraged to download and review the Position Description which includes the key selection criteria for the role.
Information to be included with your application:
- Letter of application
- Current resume
Written responses to the key selection criteria are not required as part of the application process. The selection criteria outlined in the Position Description will be assessed during the interview process.
Please note: we reserve the right to conduct interviews with suitable candidates prior to the closing date.
Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Apply Now
About Colac
Colac Otway Shire is widely regarded as one of the most picturesque municipalities in Victoria. It comprises spectacular coastal areas, rain-forested hinterlands and beautiful vast open plains with native grasslands and wildflowers.
From the Great Ocean Road towns of Apollo Bay and Lavers Hill, to the beacon of the Cape Otway Lighthouse, the cascading waterfalls, nature trails and native wildlife, the lush tree ferns of the rainforests and tall timber of the Otway forest, Colac Otway has it all. Country living without compromise.
Colac Otway Shire Council is an amazing place to work. If you are passionate about delivering great customer service, working for a progressive and innovative council, and making a difference to your local community, browse the current vacancies below.
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