Intermodal Operations Manager
- Lead and oversee intermodal, transport, terminal and cross-dock operations.
- Manage workforce planning, rostering, and operational resource requirements.
- Drive operational efficiencies and continuous improvement initiatives.
About us
Qube is Australia’s largest integrated provider of import and export logistics services with a market capitalisation of over $7 billion as at 30 June 2025. We operate in over 200 locations across Australia, New Zealand and South East Asia with a workforce of more than 11,000 employees.
Our purpose is to help our customers, communities, industries and people to Thrive through a relentless focus on our five priorities – Safety, Wellbeing, Planet, Opportunity and Performance.
About the Role
We are seeking an experienced and results-driven Intermodal Operations Manager to lead the safe, efficient and customer-focused delivery of our intermodal operations.
Reporting to the General Manager - Intermodal, this role is responsible for the day-to-day management of rail, road, terminal and cross-dock operations, ensuring service excellence, operational efficiency and strong commercial performance. You will play a key leadership role in managing operational teams, customer relationships, workforce planning and continuous improvement initiatives across the intermodal network.
Key Responsibilities
- Lead and oversee the delivery of intermodal, transport, terminal and cross-dock operations.
- Manage workforce planning, rostering, labour utilisation and operational resource requirements.
- Ensure efficient management of equipment, subcontractors and operational assets.
- Monitor operational performance and proactively respond to service disruptions, risks and customer requirements.
- Drive operational efficiencies and continuous improvement initiatives across the network.
- Lead, coach and develop operational teams to achieve high levels of performance and engagement.
- Build and maintain strong relationships with customers and act as a senior operational escalation point.
- Ensure customer commitments, service standards and KPIs are consistently achieved.
- Manage operational costs and identify opportunities to improve productivity and profitability.
- Champion Qube's safety culture and ensure compliance with WHS, Chain of Responsibility and transport regulations.
- Lead incident investigations and implement corrective and preventative actions.
- Monitor and report on operational, safety, customer and financial performance metrics.
- Support business growth initiatives through operational leadership and expertise.
About You
- Demonstrated experience in transport, logistics, intermodal, supply chain or cross-dock operations.
- Proven leadership experience managing operational teams within a fast-paced environment.
- Strong understanding of rail, road and containerised freight operations.
- Experience managing workforce planning, rostering and operational coverage requirements.
- Strong commercial and financial acumen.
- Sound understanding of WHS, Chain of Responsibility and transport compliance requirements.
- Excellent customer relationship management and stakeholder engagement skills.
- Strong analytical, problem-solving and decision-making capabilities.
- Ability to manage competing priorities while maintaining operational excellence.
Desirable
- Experience in rail or intermodal terminal operations.
- Experience managing warehouse or cross-dock facilities.
- Experience managing subcontractor transport networks.
- Experience using Transport Management Systems (TMS), Warehouse Management Systems (WMS) and operational reporting tools.
- Experience delivering operational improvement, automation or transformation projects.
- Tertiary qualifications in Logistics, Supply Chain, Business or a related discipline.
What We Offer
- Opportunity to join Australia's leading integrated logistics provider.
- A key leadership role within a growing and dynamic intermodal business.
- Supportive and collaborative team environment.
- Career development and progression opportunities across the Qube network.
- Competitive remuneration package.
- Commitment to safety, wellbeing and employee development.
Apply
If you are an experienced operations leader with a passion for logistics, safety and continuous improvement, we would love to hear from you. Apply today and play a key role in driving the performance and growth of Qube's intermodal operations network.
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