IT Support & Business Systems Officer - Systems Administrator
- Manage and support Rossan''s IT environment and core business systems.
- Administer Microsoft 365 and oversee user accounts and security.
- Provide general IT support and manage vendor relationships.
1. Role Purpose
The IT Support & Business Systems Officer will be responsible for the day-to-day management, support, security and continuous improvement of Rossan's IT environment and core business systems.
2. Core Systems Under Responsibility
- ABM ERP - Rossan's core operational and enterprise resource planning system.
- Opmetrix - sales/POS system used by the sales team.
- Microsoft 365 - user accounts, email, Office applications, Teams, OneDrive, SharePoint and security administration.
- Shopify - Rossan's retail e-commerce website and related applications/integrations.
- PharmX - wholesale electronic integration linked to ABM, including invoice transmission to customer POS systems.
- IT infrastructure - computers, laptops, mobile devices, printers, scanners, network, Wi-Fi, internet and related business technology.
Key Duties and Responsibilities
- ABM ERP System Management
- Opmetrix Sales/POS Support
- PharmX Integration and Customer Connectivity
- Microsoft 365 Administration
- Shopify and E-Commerce Support
- General IT Support
- Staff Onboarding and Offboarding
- Cybersecurity and Access Control
- Backup, Business Continuity and Disaster Recovery
- Vendor and Supplier Management
- Systems Integration and Data Flow
- Process Improvement and Automation
- IT Documentation and Asset Management
- IT Budget and Licence Management
Required Skills, Qualification and Experience
1. Qualification:
Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., ITIL, Microsoft Certified Professional) are a plus.
2. Experience:
- Minimum of 2 years of experience in business IT support and systems administration.
- Strong Microsoft 365 administration and user-support skills.
- Experience with business software integrations, data synchronization or electronic transactions
- Good knowledge of Windows computers, devices, networking, Wi-Fi and general office technology.
- Experience in managing user accounts, permissions, security and staff onboarding/offboarding.
- · Ability to document systems and processes and manage multiple priorities.
5. Personal Qualities
- Ability to analyse complex technical issues, think critically, and develop innovative solutions.
- Demonstrated ability to priorities and manage multiple incidents and service requests in a fast-paced environment.
- Collaborative mindset, working effectively with cross-functional teams and stakeholders.
- Strong work ethic, reliability, and commitment to maintaining confidentiality and data security.
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