Level 2 MSP Engineer
- Provide Level 2 technical support across multiple client environments
- Manage and support Microsoft 365 technologies and Azure AD environments
- Deliver exceptional customer service and troubleshoot complex technical issues
IT Support Level 2 Engineer role with dynamic MSP
IT Support Engineer (Level 2)
HAYS | Perth, WA
HAYS is partnering with a well-established, mid-sized Managed Service Provider in Perth to recruit an experienced
IT Support Engineer (Level 2). This is an excellent opportunity to join a fast-paced MSP environment, supporting a diverse client base across a broad range of technologies.If you're a hands-on technical professional who enjoys solving problems, working across multiple environments, and delivering exceptional customer service, we'd love to hear from you.The Role
As a Level 2 Support Engineer, you will provide remote and on-site support to a range of businesses, taking ownership of technical issues and delivering effective solutions across cloud, infrastructure, networking, and end-user technologies.
Key responsibilities include:
- Providing Level 2 technical support across multiple client environments
- Supporting and administering Microsoft 365 technologies
- Managing Azure AD / Entra ID environments
- Deploying and supporting Microsoft Intune solutions
- Configuring and troubleshooting networking equipment, including routers, switches, and wireless networks
- Building, configuring, and deploying Windows Server environments from the ground up
- Escalating and resolving complex technical issues
- Maintaining documentation and following service delivery processes
- Working closely with clients to deliver an exceptional support experience
About YouTo be successful in this role, you will have: Previous experience working within a Managed Service Provider (MSP) environment Strong Microsoft technology experience, including:
- Microsoft 365
- Azure AD / Entra ID
- Microsoft Intune
Networking knowledge, including:
- Network configuration and troubleshooting
- Routers, switches, wireless networking, and firewalls
Server administration experience, including:
- Windows Server installation and configuration
- Active Directory
- DNS, DHCP, Group Policy
- Virtualisation technologies
Excellent troubleshooting and customer service skills Ability to work effectively in a fast-paced, client-focused environment
What's On Offer?
- Join a reputable and growing Perth-based MSP
- Exposure to a wide variety of technologies and projects
- Supportive team culture with ongoing learning opportunities
- Diverse client environment ensuring no two days are the same
- Career development and progression opportunities
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