Medical Receptionist

Job description

Our client is a community-focused family medical practice in Yandina, Sunshine Coast, Queensland. The practice is committed to providing a welcoming environment for patients and supporting the delivery of quality healthcare to the local community.
The practice is seeking a friendly, organised and motivated Medical Receptionist to join its team. This is an excellent opportunity for a patient-focused professional looking to develop their career in medical administration while working alongside doctors, nursing staff and other healthcare professionals in a supportive environment.

Position Purpose
The Medical Receptionist is responsible for providing professional reception and administrative support to ensure the smooth day-to-day operation of the medical practice.
The successful candidate will serve as one of the first points of contact for patients, manage appointments and enquiries, maintain accurate patient records and provide administrative assistance to doctors and nursing staff. The role requires strong communication skills, attention to detail, confidentiality and the ability to manage multiple responsibilities in a busy healthcare setting.

Highly Desirable Experience

• Previous experience in medical reception or medical administration.
• Experience working within a general practice or healthcare environment.
• Familiarity with Best Practice medical software.
• Experience managing patient appointments and enquiries.
• Experience maintaining patient records and administrative documentation.
• Previous experience handling telephone calls, emails and front-desk responsibilities.
• Previous medical reception experience and Best Practice software knowledge are advantageous. Our client is willing to train the right candidate who demonstrates the appropriate skills, attitude and willingness to learn.

Essential Qualifications & Requirements

• Strong administrative and organisational capabilities.
• The ability to communicate professionally with patients and healthcare professionals.
• Confidence using computers and learning practice-specific systems.
• Availability to work varying weekly hours according to practice requirements.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Good organisational skills and attention to detail.
• The ability to multitask and manage competing priorities.
• Professionalism when dealing with patients, clinicians and colleagues.
• The ability to maintain confidentiality and handle sensitive patient information.
• Reliability, flexibility and a positive approach to work.

Key Responsibilities

• The successful candidate will be responsible for welcoming patients and visitors in a friendly and professional manner, managing patient appointments, bookings, confirmations and scheduling changes, and answering incoming telephone calls and responding to general enquiries.
• The role will also involve managing email communications, directing enquiries to the appropriate staff members, providing administrative support to doctors and nursing staff, and maintaining accurate and up-to-date patient records.
• The Medical Receptionist will be expected to handle confidential patient information in accordance with practice procedures, use medical practice software to manage appointments and patient administration, and assist with general clerical duties and day-to-day practice operations.
• Additional responsibilities include communicating relevant messages and administrative information to the clinical team, maintaining a welcoming, organised and professional reception environment, and contributing to a positive and cooperative team culture.

Ideal Candidate

• We are seeking a friendly, reliable and patient-focused professional who can provide excellent customer service and create a positive first impression for patients.
• The ideal candidate will communicate effectively with patients, doctors, nurses and colleagues while managing appointments and administrative responsibilities accurately. They will remain organised and composed in a busy reception environment, demonstrate discretion when handling confidential information, and work collaboratively within a healthcare team.
• The successful candidate will also be adaptable when priorities change, demonstrate initiative and accountability, pay close attention to detail, and be willing to learn new systems and procedures. A genuine interest in patient care and community healthcare will be highly valued.

What’s on Offer

• Hourly remuneration of AUD $38 - $40, negotiable depending on experience.
• Part-time permanent/full-time permanent role. 
• Working hours during standard business hours.
• A welcoming and community-focused workplace.
• A supportive team environment with experienced mentors.
• Opportunities for professional development and career growth.
• The opportunity to gain or further develop medical administration experience.
• The chance to contribute to the delivery of quality healthcare within a local community.