Member Services Officer - Insurance
- Provide responsive and professional support to members regarding insurance policies.
- Assist with membership applications, renewals, and general administration tasks.
- Build positive relationships with members and contribute to service improvement initiatives.
Make a difference by supporting the people who care for others!
Are you passionate about delivering exceptional customer service and building positive relationships? Do you enjoy helping people, solving problems and making a real difference to their experience?
We’re partnering exclusively with a key client of ours who are seeking a motivated, customer-focused Pharmaseutical Insurance MSO to join our team. This is an opportunity to play an important role in supporting their members, providing helpful guidance and ensuring every interaction reflects our commitment to outstanding member service.
About the role
As a Member Services Officer, you will be a key point of contact for their members, providing responsive, professional and friendly support across Professional Indemnity Insurance policies to a range of membership enquiries and services
Your responsibilities will include:
- Responding to member enquiries via phone, email and other communication channels.
- Providing accurate information and support on membership services, processes and related enquiries.
- Assisting with membership applications, renewals, updates and general administration.
- Building positive relationships with members and ensuring a high standard of service.
- Identifying member needs, resolving enquiries where possible and escalating more complex matters when required.
- Maintaining accurate member records and updating information in internal systems.
- Working collaboratively with colleagues across the business to deliver a seamless member experience.
- Contributing to continuous improvement initiatives that enhance service delivery and member satisfaction.
About you
You are a proactive and approachable individual who enjoys helping others and takes pride in delivering a positive customer experience. You communicate clearly, have a strong attention to detail and can manage competing priorities in a busy environment.
You will ideally bring:
- Experience in Insurance, customer service/member services
- A customer-first mindset and the ability to build rapport with a diverse range of people.
- The ability to manage enquiries efficiently and approach challenges with a solutions-focused attitude.
- Confidence using computer systems and a change mindset
- A collaborative approach and a willingness to contribute to a supportive team environment.
We welcome candidates from a broad range of backgrounds. Experience in pharmacy, insurance, membership organisations or other customer-focused environments would be highly regarded. We also encourage applications from candidates with strong customer service skills, a genuine commitment to helping people and the ability to build positive relationships, even if they haven't worked in a dedicated member services role before.
What's in it for you
- Yearly performance bonus up to 10%
- Additional 2 wellness days a year
- Work in a collaborative and friendly environment
- Work for a company that puts technology front of mind
- Hybrid work - 2 days WFH
- Yearly salary reviews
- Exceptional culture and tenure - Regular company celebrations
What you'll need to do now
To apply for this role, please apply here, or email Daniel dkarmazin@morganconsulting.com.au
*** Applications for this role will clos 06 Nov 2026 ***
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