Membership Assistant - PT
- Welcomes and communicates with members and potential members.
- Processes new membership and membership maintenance according to departmental procedures.
- Provides prompt and courteous service to members, employees, and suppliers.
The Company
Costco Wholesale is the 5th largest global retailer with warehouse club operations already operating 725 locations in 13 countries. We are the recognised leader in our field, dedicated to quality in every area of our business and respected for our outstanding business ethics.
Daily tasks and responsibilities:
- Welcomes and communicates with members and potential members, in person, by phone, or by mail. Answers questions, resolves problems, and explains membership and warehouse. Reviews membership and warehouse programs to keep knowledge up to date.
- Processes new membership and membership maintenance according to proper departmental procedures for paperwork and the performance of duties. Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary.
- Collects membership fees as keyed to computer by cash, and debit/credit terminal. Issues receipts.
- Provides and arranges for prompt and courteous member service. Answers phone, runs to the floor to check item availability, directs members to products, and service locations. Enlists assistance for member loading and shopping. Responds helpfully to member concerns, secures manager assistance as necessary.
- Assists at refund counter or with marketing as necessary. Cleans department, stocks forms, and cleans and supplies printers.
- Follows proper Membership and general safety and security procedures and standards.
- Assists in other departments of the warehouse as necessary.
- Provides prompt and courteous service to members, employees, and suppliers.
POSITION REQUIREMENTS
Competency Statement(s)
- Communication - Articulates information in a way that can be easily understood by employees, members, and suppliers. Actively listens to fellow employees, members, and managers.
- Member Service - Exhibits a professional demeanour toward others. Unselfishly serves others and assists members, employees, and suppliers in a prompt and effective manner while following company procedures. Is able to identify problems, find solutions, and make sound decisions that reflect Costco’ s Code of Ethics.
- Self-Motivated – Is well-organised and able to prioritise, multi-task, and adhere to deadlines while working efficiently and independently with minimal supervision. Accepts responsibility for his/her choices and decisions.
- Team Player - Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal. Is willing to perform tasks assigned by supervisors and assists others as needed.
- Flexibility - Adjusts positively to change in direction or assignment. Is able to do more than one task during a work shift. Is willing and able to comply with new programs, methods, practices, and procedures.
- Record of Satisfactory Job Performance - Demonstrates satisfactory job performance as indicated on the most recent review through positive demonstration of Costco’s Success Behaviours and by a file free from counselling notices related to job performance.
Experience
Membership, cashier, customer service or comparable experience
Other Skills and Abilities
Basic math skills
ABILITIES AND TALENTS RECOMMENDED FOR JOB SUCCESS
Education
High School Certificate or higher
*MUST BE 18 YEARS AND OVER*
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