Ocean Freight Specialist
- Manage and oversee transport execution for ocean freight imports.
- Act as the primary point of contact for customers ensuring seamless service delivery.
- Coordinate with cartage providers and monitor compliance with service KPIs.
Join our dynamic Team at DHL Global Forwarding! We are looking for an Ocean Freight Import Transport Specialist, within the Ocean Freight Import Department at our Perth Station.
About Us:
We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”
Overall Job Purpose
We are seeking a proactive, customer focused professional to manage and oversee transport execution. Acting as the primary point of contact for customers, you will ensure seamless service delivery while maintaining strong client relationships.
The Ocean Freight Import Transport Specialist plays a key role in ensuring service commitments are met while driving operational efficiency through effective transport coordination. You will also ensure regulatory compliance and provide a high standard of customer service to support long-term customer satisfaction.
This position centres on ocean freight imports, while providing support for the Customer Operational & Customs Team as required.
Key Responsibilities
- Coordination of Sea Freight import deliveries and dehire.
- Manage cartage providers on a day-to-day basis to adhere to agreed KPIs.
- Consistently meet or exceed key service and quality KPIs.
- Coordination of Carrier payments and delivery order release.
- Act as key contact for customers on agreed delivery requirements and supporting on challenges.
- Monitoring and actioning Customs, AQIS, DAFF requirements.
- Source and quote transport solutions for internal and external stakeholders, ensuring service requirements, delivery expectations and cost objectives are achieved.
- Identify and pursue upselling opportunities, including participating in customer visits to support growth and retention.
- Resolve day-to-day transport operational challenges and continuously improve processes to enhance efficiency and effectiveness.
Key Accountabilities:
- Proactively manage shipments to deliver a high-quality customer experience at every stage.
- Resolve operational issues independently wherever possible, escalating only when required.
- Previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight / Import operational roles
- Good knowledge of forwarding business, DHL products (OFR) and business systems (advantageous)
- CargoWise experience (advantageous)
- Ability to identify and meet customer needs in a pleasant and friendly manner.
To be successful you will need:
All employees are expected to demonstrate our core behavioural dimensions to be successful.
- To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
- To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
- To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
- To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.
To be successful; all applicants must possess full time unlimited Australian work rights
What to expect from us:
What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
· Hybrid working options available after successful onboarding.
· Consistently voted as a great place to work.
· Focus on wellbeing with annual fitness subsidy.
If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!
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