Operations Manager

About the Role

Roger & Carson Pty Ltd is an Australian-based accounting, taxation, and business advisory firm. We are seeking an experienced Operations Manager to join our growing team and oversee the day-to-day operations of our fully remote business.

This role is ideal for a highly organised and proactive professional with experience leading teams, improving operational efficiency, and managing business processes within a professional services environment. You will work closely with senior leadership to ensure our people, systems, and workflows operate efficiently while supporting the firm's continued growth.

Key Responsibilities

1. Oversee the firm's daily operations and ensure efficient workflow across all departments.
2. Lead, mentor, and support remote teams, fostering a collaborative and high-performing culture.
3. Develop, implement, and continuously improve operational policies, procedures, and standard operating procedures (SOPs).
4. Monitor staff workloads, resource allocation, and project timelines to ensure deadlines are consistently achieved.
5. Coordinate recruitment, onboarding, and employee performance management in collaboration with the leadership team.
6. Monitor operational KPIs and prepare regular performance reports and recommendations.
7. Identify opportunities to improve efficiency, productivity, and client service delivery.
8. Manage internal systems, software platforms, and operational processes to support business objectives.
9. Ensure compliance with company policies, regulatory requirements, and industry best practices.
10. Act as the primary point of contact for operational matters and assist in resolving escalated issues.

Requirements

1. Bachelor's degree in Business Administration, Management, Commerce, or a related discipline preferred.
2. Minimum 5 years' experience in operations management, business management, or practice management.
3. Previous experience within an accounting, financial services, consulting, or professional services environment is highly regarded.
4. Proven leadership experience managing remote or hybrid teams.
5. Strong organisational, problem-solving, and decision-making abilities.
6. Excellent written and verbal communication skills.
7. Experience implementing and improving operational processes and business systems.
8. Proficiency with Microsoft 365 and project management platforms such as ClickUp, **********, Asana, or similar.
9. Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.

What We Offer

1. Fully remote working arrangements.
2. Competitive remuneration.
3. Flexible working environment.
4. Ongoing professional development and leadership opportunities.
5. Opportunity to play a key role in shaping the growth and operational success of a rapidly expanding Australian accounting and advisory firm.
6. Supportive, collaborative, and professional team culture.
7. If you'd like, I can also make this read more like a Big Four accounting firm, a modern tech company, or a premium executive-level job posting to attract higher-calibre Operations Manager candidates.