Organisational Professional

Innovative Aluminium And Glass is a glass is a company dedicated to delivering high-quality solutions for our clients. We are seeking an organised, proactive Organisational Professional to support day-to-day operations across accounts, staff coordination, and client relationship management.

Key Responsibilities

Accounts & Administration

1. Support ongoing administrative processes, filing, record keeping, and document control
2. Maintain office systems (spreadsheets, trackers, and digital filing) to ensure accurate information flow

General Office Administration

1. Manage day-to-day office operations, including scheduling, procurement of office supplies, and coordinating routine tasks
2. Prepare and distribute documents and communications as needed
3. Support compliance with internal policies and administrative procedures

Staffing & Workplace Support

1. Provide coordination support for staffing matters, including rostering updates, attendance records, and general HR/admin tasks (within scope)
2. Assist with onboarding coordination (e.g., paperwork, induction scheduling, induction logistics)
3. Act as a point of contact for routine staff enquiries and help escalate issues appropriately

Client Relationships & Support

1. Handle incoming enquiries and support client communication professionally and efficiently
2. Coordinate with internal teams to ensure client requests and follow-ups are captured and actioned
3. Maintain strong customer service standards and support issue resolution (escalating complex matters when required)
4. Support scheduling and tracking of jobs/projects from a client service perspective

Requirements

1. At least a degree level of qualifications and 2 years of relevant work experience
2. Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
3. Excellent communication skills (written and verbal) and professional client-focused attitude
4. Reliable and proactive, with strong organisational and problem-solving skills
5. Familiarity with trades/services businesses and job tracking workflows
6. Experience using accounting/administration software such as Xero, MYOB, or similar
7. Experience with rostering/HR coordination and document management

Why Join Us

1. Be part of a growing company in the glass and aluminium industry
2. Support a team that values professionalism, reliability, and strong customer service