Patient Concierge & Client Success Specialist
- Act as the primary point of contact for patients, providing empathetic support and seamless onboarding.
- Build long-term relationships with clients, managing satisfaction metrics and feedback.
- Coordinate appointment scheduling and multidisciplinary care plans for VIP clients.
Job Title: Patient Concierge & Client Success Specialist
Location: Sydney / Melbourne / (Australia)
Job Type: Full-Time
Monthly Salary: $6,500 AUD - $7,900 AUD gross per month (Approx. $78,000 AUD - $95,000 AUD per annum, dependent on experience)
About the Role
We are seeking a compassionate, dynamic, and highly organized Patient Concierge & Client Success Specialist to join our premier healthcare/wellness client experience team. In this hybrid role, you will act as the primary point of contact for our patients, ensuring they receive world-class, empathetic support, seamless onboarding, and continuous care coordination.
If you have a passion for healthcare, exceptional communication skills, and a proven track record in client success or high-end hospitality/concierge services, we want to hear from you.
Key Responsibilities
- Patient Advocacy & Onboarding: Guide new patients through their care journey, explaining treatment schedules, service offerings, and addressing any initial queries with warmth and professionalism.
- Client Success & Retention: Build long-term relationships with clients, proactively check in on their progress, manage satisfaction metrics, and handle feedback or escalations swiftly.
- Concierge Coordination: Manage appointment scheduling, coordinate multidisciplinary care plans, and deliver personalized white-glove service for VIP clients.
- Cross-Functional Collaboration: Partner closely with medical practitioners, administrative teams, and internal operations to ensure smooth patient transitions and clear communication.
- Data Management & CRM: Maintain accurate patient interaction records, track success milestones, and ensure adherence to privacy and health data regulations (e.g., Privacy Act 1988).
Key Requirements
- Minimum 2–3 years of experience in client success, patient coordination, high-end hospitality, or healthcare administration.
- Outstanding interpersonal skills with a natural empathy for people from diverse backgrounds.
- Exceptional written and verbal communication abilities.
- Strong organizational skills and proficiency with CRM platforms and scheduling software.
- Ability to maintain absolute discretion and confidentiality regarding sensitive patient data.
What We Offer
- Competitive monthly salary paid in Australian Dollars (AUD).
- Flexible hybrid working arrangements (mix of remote and modern office spaces).
- Comprehensive continuous training and career progression pathways in healthcare management.
- A supportive, collaborative, and mission-driven team culture focused on improving patient outcomes.
Call to Action
Ready to make a meaningful impact in patient care and client success?
APPLY NOW!
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