Premium & Credit Account Manager

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Premium and Credit is a critical function within Workers Compensation, ensuring that all employers maintain a WorkCover policy to protect their employees in the event of a workplace incident. Similar to other forms of insurance, employers are required to pay a premium, and the calculation of these premiums, along with the management of credit amounts, is expertly handled by our dedicated Premium and Credit team.

As a Premium and Credit Account Manager, you will be responsible for providing support to GB’s Premium and Credit team through both calculating employer Premium’s and supporting employer’s premium and credit enquiries relating to Premium Payments. You’ll achieve this by engaging with your wider team of premium and credit experts to ensure our clients’ needs are met in this important function.

This is a full time contract opportunity until January 2027.

How you'll make an impact

• Providing a professional and customer focused premium management service for all Workers Compensation clients
• Processing renewals and annual adjustments to premium for our clients
• Maintaining employer information and workplace details within claims database
• Answering premium related queries via either telephone, written correspondence or client visit
• Completing accurate assessment/allocation of Workers Compensation Industry Classifications, premium calculations and Succession & Grouping for clients
• Controlling the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarks
• Investigating legal recovery action as required
• Applying standard security controls to ensure confidentiality of information
• Developing and maintaining credit management policies

About you

• Experience in debt/credit collections
• Workers Compensation knowledge and experience, ideally in Premium and/or Credit management is preferred, but not essential to your success
• Experience in client service role or insurance fund administration
• Attention to detail and critical thinking skills and an aptitude for working in a fast-paced environment
• Excellent customer service, communication and interpersonal skills

To apply

Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.