Premium Guest Assistant Manager
- Support the Premium Guest Manager in leading a high-performing team.
- Build strong relationships with Premium Guests and host VIP events.
- Ensure exceptional VIP service and member experiences.
About Us
Bankstown Sports is one of Australia’s largest and most respected sports clubs, known for delivering exceptional hospitality, entertainment, dining and gaming experiences.
At the heart of our success is creating memorable experiences for our members, guests and community. Our Premium Guest team plays an important role in recognising and rewarding our valued patrons through personalised service and genuine relationship building.
About the Role
We’re looking for a Premium Guest Assistant Manager to support the Premium Guest Manager in leading a high-performing team dedicated to exceptional VIP service and member experiences.
This is primarily a full-time opportunity, however we’re open to considering part-time for the right candidate with strong availability and flexibility across our roster.
This highly visible, customer-facing role combines leadership, relationship management and operational excellence. You’ll build strong relationships with Premium Guests, support loyalty and retention initiatives, host VIP events and help develop our Premium Guest Host team.
Working closely with Gaming, Operations, Marketing and Customer Service, you’ll play an important role in ensuring every Premium Guest interaction is personal, professional and memorable.
About You
You’re an experienced hospitality, gaming or customer experience professional who genuinely enjoys building relationships and creating memorable guest experiences.
You’ll bring:
- Experience in Premium Guest Relations, VIP Services, hospitality or gaming
- Previous leadership or supervisory experience
- Outstanding communication and interpersonal skills
- A strong customer-first mindset
- Confidence building relationships with a diverse range of guests and stakeholders
- Strong organisational and problem-solving skills
- Knowledge of loyalty programs, member engagement and retention strategies
- Current RSA, RCG and First Aid qualifications, or willingness to obtain
- Flexibility to work a rotating roster including evenings, weekends and public holidays
Most importantly, you’ll be a positive, hands-on leader who enjoys being on the floor, engaging with guests and supporting the team.
Why Work With Us?
- Generous daily staff meal allowance
- Free secure on-site parking plus discounted car washes
- Career development and internal progression opportunities
- Ongoing training and leadership development
- Employee rewards and recognition programs
- Health and wellbeing initiatives
- Supportive and collaborative team environment
- Opportunity to grow your career within the wider Bankstown Sports Group
- A workplace that values diversity, inclusion and community
Ready to Take the Next Step?
If you’re passionate about premium hospitality, building genuine guest relationships and leading a team to deliver exceptional experiences, we’d love to hear from you.
Apply today and take the next step in your hospitality or gaming leadership career with Bankstown Sports.
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