Process Support Analysts
- Support and maintain ITSM processes, including change, release, configuration, incident and request management.
- Monitor service performance, contribute to process improvement and compliance, and help maintain CMDB accuracy.
- Work onsite with service desk, operational and technical teams in Canberra; current NV2 clearance and two years’ experience are essential.
ITSM Process Analyst (NV2 Cleared)
Canberra
$120K Package
Permanent Opportunity
NV2 Clearance Required
Are you looking to take the next step in your IT Service Management career? We are partnering with a well-established organisation seeking two Junior ITSM Support Analysts to support and enhance key ITIL service management processes within a secure environment.
These permanent positions offer the opportunity to work closely with operational and technical teams, driving process improvement and service delivery outcomes across critical ICT services.
Change, Release & Configuration Experience
- Support and maintain Change Management processes
- Assist with Release Management activities and governance
- Contribute to Configuration Management and CMDB accuracy
- Identify opportunities for process improvement and compliance uplift
Incident & Request Management Experience
- Support Incident and Major Incident Management processes
- Monitor and report on service performance and trends
- Assist with Request Management workflows and continuous improvement initiatives
- Collaborate with service desk and operational teams to improve customer outcomes
About You
- Experience supporting ITSM or ITIL-based environments
- Understanding of core ITSM disciplines such as Change, Incident, Release, Configuration or Request Management
- Strong stakeholder engagement and communication skills
- Process-oriented mindset with a focus on continuous improvement
- Ability to work within a secure government or enterprise environment
Essential Requirements
- Current NV2 Security Clearance
- 2 Years experience
- Ability to work onsite in Canberra
What's on Offer?
- Permanent positions with an attractive package of approximately $120K
- Opportunity to develop your ITSM career within a highly secure environment
- Exposure to enterprise-scale ICT operations and service management practices
- Collaborative team environment with strong career growth opportunities
Please note: An internal recruitment process is currently underway; however, due to the requirement for an active NV2 clearance, external candidates are being considered immediately. Hiring decisions are expected within the coming week, so early applications are strongly encouraged.
Apply now or reach out for a confidential discussion.
We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.
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