Product Support Representative
- Provide technical and product support to mining customers across Western Australia.
- Manage the engine life database and respond to urgent customer requirements.
- Develop strong relationships with customers and support escalations with clear technical recommendations.
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We are seeking a talented Product Support Representative to join our Perth-based Product Support team. In this senior role, you will provide technical and product support to mining customers across Western Australia, helping resolve complex service issues and deliver strong customer outcomes.
About this role:
As a senior member of our Product Support team, provide technical service support to mining customers across Western Australia.
Manage the engine life database
Respond to urgent customer requirements, including complex technical, product and service support issues.
Liaise with key stakeholders, including customers, engineers, service teams and internal product specialists, to support timely issue resolution.
Develop strong relationships with our valued customers
Support escalations by coordinating information, documenting outcomes and providing clear technical recommendations.
Uphold our Cummins values and adhere to all company policies and procedures
Desirable attributes for this role:
Excellent communication skills
Customer centric approach to business
Able to develop strong, value-based relationships with internal and external stakeholders
Serve as a technical support resource, providing diagnostic support on complex repair events
Ability to interpret technical information, prioritise issues and provide practical guidance to customers and internal teams.
Mechanical training is desirable but not essential.
Compensation and Benefits
Monday to Friday – 38 hours per week (office based)
Moderate travel to Pilbara and Perth CBD
Tool of Trade Vehicle provided
Annual Salary - commensurate with experience
Participation in an annual variable compensation (bonus) program
Salary continuance insurance
Discounts with select private health insurance
PC software/hardware and a range of vehicles
Annual remuneration reviews
Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.
Competencies:
Collaborates effectively to achieve shared goals.
Communicates clearly with diverse audiences.
Builds strong customer relationships and delivers solutions.
Solves problems by navigating complex information.
Ensures service capability through effective planning, resources, and network support.
Values and embraces diverse perspectives and backgrounds.
Experience:
Prior experience in a technical, parts or service role is desirable. To be successful, applicants should possess a strong desire to enter the mining market segment, have a team-centric disposition, and an eagerness to learn.
The Product Support team provides technical and product build planning support to major mining customers, OEMs and the Cummins supply chain team. Working closely with the engineering team to support product troubleshooting, the PSR is an integral part of supporting the product offering and creating a preference for Cummins powered engines across the Pilbara.
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